1 i2i Population Health Job near me
i2i Population Health is Hiring a Client Solutions Specialist Near Franklin, TN
- Be the first line of contact for our healthcare clients to understand, troubleshoot, facilitate, and resolve technical issues in a prompt, friendly and thorough manner
- Master i2i’s solution capabilities and serve as a subject matter expert for our clients and internal teams
- Escalate technical issues as necessary to our Engineering, Product Management, and Interface teams to ensure a world class support experience regardless of the complexity of the issue
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all issues
- Consistently provide excellent customer service to ensure all clients feel valued
- Proactively prioritize and manage caseload daily, ensuring that all goals for case resolution and customer communications are met
- Bachelor’s degree in computer science or equivalent combination of education and experience.
- Minimum 2 years’ experience with healthcare data
- Previous Tier 1 software troubleshooting experience
- Previous EMR experience beneficial
- Experience using Salesforce or similar platform for posting and processing support request tickets
- Demonstrated ability to collaborate effectively with both internal teams and clients
- Proven commitment to customer success and knowledge of customer service principles and practices
- Exceptional people and communication skills
- Excellent prioritization and time management skills
- Ability to manage deadlines, workloads, and customer communications within the goals and expectations established for the team
- Self-motivated, self-directed, and self-confident
- Solid analytical skills with a demonstrated motivation to solve tough technical problems
- Strong technical aptitude with a desire for continuous learning and improvement
- Ability to speak and write clearly and accurately, particularly as it relates to solving technical data problems
- Comfortable in a start-up, high-growth, dynamic environment
- Amazing coworkers who describe our culture as collaborative, friendly, fun, and supportive!
- A relaxed work environment, with flexibility and a work-life balance focus
- TN Top Workplaces to Work Recipient
- Competitive Compensation and Benefits Package Equity
- Unlimited PTO
Job Summary
Full Time
IT Outsourcing & Consulting
$41k-51k (estimate)
08/11/2023
06/05/2024
i2ipophealth.com
FRANKLIN, TN
50 - 100
2000
JUSTIN NEECE
$5M - $10M
IT Outsourcing & Consulting
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About i2i Population Health
i2i Population Health is a leader, pioneer and leading success story in providing Population Health Management and Analytics solutions. Over the past two decades, our mission statement, Serving Others for Healthy Communities, has consistently guided our product and service development and we have never wavered from that commitment. Each of us at i2i Population Health is dedicated to helping healthcare organizations like yours make the best use of data through smart technology that supports easier and greater access to data and improves the efficiency of your care team. The result is higher qua ...
lity care for your patients and increased revenue for your organization. Serving more than 2,500 healthcare organizations across 36 states, our clients include health center-controlled networks, primary care associations, physician group practices, hospitals, medical colleges, large employers, community health centers, public health departments and health plans.
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The job skills required for Client Solutions Specialist include Customer Service, Communication Skills, Products and Services, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Solutions Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Solutions Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Solutions Specialist positions, which can be used as a reference in future career path planning. As a Client Solutions Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Solutions Specialist. You can explore the career advancement for a Client Solutions Specialist below and select your interested title to get hiring information.
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