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Technical Services Analyst
$87k-110k (estimate)
Full Time
5 Days Ago
Saddle Creek Logistics Services is Hiring a Technical Services Analyst Near New Caney, TX
Why Work for Saddle Creek? Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Department: Information Services – Technical Services
Location: New Caney, TX
Shift: Mon-Fri; 7am-4pm
Position Description The Technical Services Analyst provides support of all information systems, applications, and technologies for Saddle Creek associates within a warehouse, campus or region. The Technical Services Analyst reports to the Manager of Technical Services, works with corporate Information Services (IS) to complete or lead tactical and strategic initiatives as needed and works closely with the facility manager in achieving local goals.
Responsibilities
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements. Department: Information Services – Technical Services
Location: New Caney, TX
Shift: Mon-Fri; 7am-4pm
Position Description The Technical Services Analyst provides support of all information systems, applications, and technologies for Saddle Creek associates within a warehouse, campus or region. The Technical Services Analyst reports to the Manager of Technical Services, works with corporate Information Services (IS) to complete or lead tactical and strategic initiatives as needed and works closely with the facility manager in achieving local goals.
Responsibilities
- Provide technical support of all networked devices within a Microsoft environment, as well as cloud services (PCs, printers, servers, VoIP telephones, RF bar code scanning units, network/communications equipment, Microsoft Office, etc.) both locally and remotely.
- Support application upgrades and business go-lives at your location with the assistance of the SME teams.
- Provide training to end users for both general use of PCs, to proper use of our in-house applications.
- Facilitates purchasing of computer hardware and software as needed.
- Maintains detailed documentation of your local infrastructure; from the basic software/hardware to copper/fiber wiring diagrams in server rooms.
- Interacts with internal users to provide daily support of operations with warehouse management systems, transportation management systems, Time & Attendance, Label, Reporting, and in-house ancillary applications.
- Follow standard desktop support procedures.
- Performs replacements/upgrades of equipment based on product lifecycle or business growth.
- Coordinate and supervise outside service providers (vendors/contractors) as needed.
- Follows ITIL framework / best practices.
- Allocate 15% - 25% of time to working with Corporate IS team.
- Attends operational/project meetings as needed.
- Travel as needed between multiple sites (25% - 50%).
- Ability to provide off-hours support.
- Ability to work a rotating on-call schedule.
- Other duties as assigned.
- Bachelor’s Degree in Information Systems or related discipline required
- High School diploma/GED required
- Minimum of 5 years of experience providing technical support to end users
- Experience with systems change management processes
- Working knowledge of process management and the project management life cycle
- Industry certifications (CompTIA, Microsoft, Cisco, EXIN/ITIL, IASSC) preferred
- Experience in multi-site warehousing/distribution/fulfillment operations including Fulfillment, Warehouse Management Systems, scanning and labeling equipment preferred
- Experience with business intelligence software and time & attendance systems
- Experience with ticketing systems.
- Must possess strong critical thinking, decision making, and root cause problem solving skills; strong troubleshooting skills.
- Project management experience preferred.
- Must be able to deal with ambiguity and be able to “learn on the fly”
- Must be customer focused and possess a high degree of integrity and trust
- Must have strong interpersonal, written, and verbal skills
- Must work well in a team environment
- Must have a flexible schedule when business needs require it
- Knowledge of Warehouse Management (WMS) and Fulfillment systems applications are a plus
- Able to earn certifications to operate boom, scissor and fork lifts to access/maintain warehouse mounted network equipment through on the job training. (preferably not afraid of heights)
- Ability to lift 25lb
- Benefits package including medical, dental, vision, HSA, and medical reimbursement
- Annual bonus eligibility
- 401(k) match
- Vacation and holiday pay
- Employee assistance and identity theft protection
- Career development and opportunity for internal promotions
- Tuition reimbursement for further education
- Company paid life insurance and short term disability
Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to Disability.accommodation@sclogistics.com and let us know your contact information and the nature of your request.
Job Summary
JOB TYPE
Full Time
SALARY
$87k-110k (estimate)
POST DATE
05/03/2024
EXPIRATION DATE
05/20/2024
WEBSITE
sclogistics.com
HEADQUARTERS
FORT WORTH, TX
SIZE
1,000 - 3,000
FOUNDED
1966
TYPE
Private
CEO
RICK WILLIS
REVENUE
$1B - $3B
INDUSTRY
Software & Cloud Computing
Related Companies
About Saddle Creek Logistics Services
Saddle Creek is a provider of omnichannel fulfillment, warehousing and transportation services for e-commerce retailers and distributors.
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The following is the career advancement route for Technical Services Analyst positions, which can be used as a reference in future career path planning. As a Technical Services Analyst, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Services Analyst. You can explore the career advancement for a Technical Services Analyst below and select your interested title to get hiring information.
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