Saint Joseph London is a 150-bed regional hospital located in London Kentucky. Founded in 1926 Saint Joseph London opened a new $152 million 340000-square foot regional facility in 2010. We offer the latest technology along with nationally ranked award-winning services. Our patient rooms are private with most overlooking a small lake and garden on the 52-acre healing environment. Saint Joseph London treats patients from southeastern Kentucky including those from Clay Laurel Jackson Knox Pulaski Rockcastle and Whitley counties. CHI Saint Joseph Health supports 5000 active employees 8 hospitals specialty clinics and a Medical Group with more than 200 locations across Central and Eastern KY. CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health in 2019. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

Job Summary / Purpose

The Manager of Volunteer Operations oversees the systems, policies, and procedures of the operations of our volunteer workforce throughout CHI Saint Joseph Health. This role is responsible for standardizing and streamlining policies and procedures throughout the system enabling a consistent approach to the recruitment, retention, and deployment of volunteers across CHI Saint Joseph Health. In addition this role ensures that our volunteers are deployed in a manner that is legally compliant and appropriate in scope as it relates to relevant regulatory bodies including but not limited to CMS, The Joint Commission, and state regulatory agencies.

This role is responsible for driving volunteers to serve 5 key initiatives:

• Talent Pipeline Development
• Patient Satisfaction
• Performance Improvement
• Employee Satisfaction
• Community Ambassadors

Essential Key Job Responsibilities

1. Supervises other volunteer leaders across the Central/Eastern market of CHI Saint Joseph Health and liaison to Director of Volunteer Services
2. Policy Development oversee and institute consistent policies across CHI Saint Joseph Health as they relate to volunteers
3. Procedure Standardization oversee and implement consistent procedures for the recruitment, selection, and deployment of volunteers to the appropriate areas of our facilities serves based on position requirements and regulatory compliance
4. Compliance oversees compliance of volunteers with regard to initial and annual education, pre-screening, fit-testing (as appropriate) or other compliance related matters
5. Other duties as assigned

Minimum Qualifications