Primary Location: Hampton Roads, VA

Must be a U.S Citizen

Security Clearance: Secret

This position is contingent on contract award.

Obsidian Solutions Group (OSG) is seeking an experienced and motivated Computer Operator V. Supporting the Information Technology (IT) support services for Mid-Atlantic Regional Maintenance Center (MARMC).

Mid-Atlantic Regional Maintenance Center (MARMC) has a stated Vision and Mission that is the foundation upon which all MARMC resources should direct their performance: Vision: “First in Maintaining Global Force Readiness.” Mission: “We Fix Ships.”

Specific Responsibilities

• Provide customers technical support by coordinating software, hardware, network, and security issue resolution.
• Install, configure, maintain, and troubleshoot IT systems and peripherals.
• Provide informal technical computer assistance/operating instructions to customers both in person and over the telephone.
• Provide support and maintenance necessary to ensure effective and efficient IT system performance and security.
• Assess and escalate IT issues to the NMCI when resolutions cannot be provided to the customer.
• Coordinate and resolve technical issues with NMCI, as required.
• Research and solve problems in response to customer reported incidents and problems relating to IT issues.
• Proactively identify opportunities to improve technical support and resolve customer problems; assist with and/or assess problem situations; gather relevant information; identify solutions and/or recommendations; implement corrective actions; and coordinate with internal and external subject matter experts to resolve customer inquiries.
• Apply knowledge of a wide range of analytical and evaluative methods to analyze data and apply results to problem resolution.
• Research, evaluate, and provide feedback on problematic trends and patterns in technical support requirements.
• Update and maintain problem tracking and resolution databases (e.g., IT Help Desk ticketing system).
• Operate IT tools and system, including navigating IT systems to: search for, retrieve, or access data or information; organize data clearly; and/or output data in usable and user-friendly format.
• Enter accurate customer data into IT systems such as SharePoint IT Help Desk; guide customers in the use of IT systems related to the organization’s operations.
• Open, monitor, resolve, and close customer tickets.
• Assess and aid command personnel on IT related service requests received from within and outside the command and track each one as they move through each phase of resolution.
• Prepare formal requests and reports for request processes that must be sent out of the IT division.
• Assess the impact of IT related requests to ensure they are addressed correctly and in the most expedient manner.
• Provide various information systems solutions support that bridge the gap between organization mission and existing government technical capabilities.
• Provide support to install network copper/fiber cable and coordinate with other local activities to install power as required.
• Develop Standard Operating Procedures (SOPs) and provide updates quarterly or as tasked.
• Review and monitor incoming/outgoing messages for format, addressees, regulatory or procedural errors, security violations, etc., ensuring procedures utilized adhere to communications directives and security regulations, procedures, and techniques.
• Schedule and conduct training for message preparation and release for command users.
• Answer trouble calls for naval message drafters.
• Draft and release naval messages once they are approved by the proper authority.
• Operate and maintain MARMC message processing capabilities. Provide naval message administration and tech support to all Military, Government Employees, and Contractors assigned to MARMC.
• Provide functional and/or technical specifications for operating systems for SIPRNET and NIPRNET Command Email/Navy Interface for Command Email Messaging System (C2OIX messaging) or current naval messaging system to meet current DOD, DON, NETWARCOM classified and unclassified message processing.
• Maintain databases and assign user accounts for SIPRNET and NIPRNET Command Messaging Systems (e.g. C2OIX).
• Provide after-hours continuous messaging support via MARMC duty phone, as required.
• Coordinate with NCTAMS in troubleshooting of SIPRNET and NIPRNET Command Messaging Systems (e.g. C2OIX) to provide minimal system outages.
• Travel to and from NCTAMSLANT, as required, for message processing functions.

• Four (4) years of related IT service desk/technical support experience. Two (2) years of experience, or a combination of one (1) year of experience and one (1) year of formal training, with military message handling system(s) and procedures desired.
• Experience and demonstrated knowledge to conduct basic IT troubleshooting and apply techniques to resolve customer issues.
• Ability to communicate effectively (written and oral) with Government civilian, Military personnel, and other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met.
• Experience with Windows 10 and core applications to include Office 2016, Internet Explorer (latest version), Adobe products, and other Microsoft applications.
• Experience with DISA Windows 10 SHB (Secure Host Baseline) desired.
• Experience with SharePoint 2013. Possess a valid driver’s License.
• DoD 8570.1 IAT I - (A CE, CCNA-Security, CND, Network CE, SSCP)
• Self-motivated, possess strong analytical skills and be customer oriented.
• Experience in MS Word, Excel, PowerPoint, and Project.
• Strong organizational and technical management skills and ability to perform detail-oriented assignments.

Physical Requirements and Work Environment

• Normal Office environment

Travel

• N/A

Company Description

Obsidian Solutions Group LLC (OSG) is a fast-growing professional services firm based in Fredericksburg, VA. We create value for our customers by delivering technology-enabled & mission-oriented technical solutions that solve complex problems, protecting people, information, and assets. Our core capabilities are in providing Enterprise IT, Intelligence Analysis, Production & Development and Knowledge-Based Professional Services Solutions that enable the customer’s mission. Obsidian Solutions Group LLC is a service-disabled, veteran-owned small business.

A career at Obsidian Solutions Group means you are able to put your expertise, credentials, and talents to great use working with customers in the DOD and Intelligence Community, while enjoying the excitement of working in a fast-growing organization committed to making a difference for our customers and in our community. Contribute independently and collaboratively alongside our amazing team of doers and thinkers. Obsidian Solutions Group is small enough to offer a family atmosphere yet large enough to deliver a highly competitive compensation package. We hire and retain the best in the industry, offering exceptional benefits that protect the well-being of our employees, their spouses and domestic partners, and their families.

Our corporate philosophy is centered on hiring and retaining employees with the requisite skills, professional experience, personal commitment, and ethical standards necessary to foster a culture of operational excellence necessary to surpass our customer’s expectations.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Obsidian Solutions Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, protected veteran status, and any other non-merit factor, or any other characteristic protected by law.