76 Customer Experience Coordinator Jobs near me
threaded.space is Hiring a Customer Experience Coordinator Near Los Angeles, CA
**Customer Experience Coordinator**
SKIMS Los Angeles, CA, USA Posted 1 month ago Full time BRADY | The Next Generation Apparel Brand from Tom Brady. Built for performance on and off the field
Our Sales and Customer Experience Coordinator will be responsible for ensuring every interaction exceeds our customers expectations. You will work towards individual and team sales targets and ensure that you leverage every customer interaction into a potential sales opportunity, and own the customer experience from order through to delivery and post-purchase. As a team player, you will support the Customer Experience team, provide excellent customer service with a proactive approach and problem solving.
Create an exceptional, unique, and personalized experience through a hands-on approach and exceeding customer expectations through channels such as email, chat, text, phone, and social media.
Develop the necessary brand, product, and process expertise to seamlessly guide customers through their interactions with the brand.
Be sales focused by maximizing all customer contact opportunities to provide product knowledge, increase units per transaction and sell across all channels.
Assist manager in developing and enhancing customer loyalty and spend, while building long-lasting, personal relationships with our VIP customers.
Troubleshoot solutions for questions or issues that arise during fulfillment and returns.
Communicate company policy to customers as necessary and ensure that the in-house processes and procedures are adhered to.
Work closely with other internal departments to ensure issues affecting customer orders or returns are resolved and enable seamless shopping experience.
Gather feedback of customer inquiries and concerns about procedures, services and products and filter them through the appropriate departments.
Use all systems efficiently to accurately add notes to orders and cases for all incoming and outgoing contacts.
Develop and maintain scripts for customer service.
Follow standard CS templates to ensure interactions are conducted in a respectful and socially conscious manner.
**Key Skills & Experience**
Previous sales and retail experience. Proactive sales approach, able to show initiative/ideas to constantly improve the customer experience and drive sales.
Problem solver with strong organizational and follow-up skills.
Excellent communication skills. You must be able to display the highest levels of accuracy (spelling, grammar, punctuation and pronunciation) in both written and spoken communication.
Able to demonstrate a high level of technical ability.
Flexible, positive attitude and a team player.
Excellent verbal and written communication and interpersonal skills
Effective collaborator with other team members
Solutions-oriented
Passion for sales and customer service.
Bachelors degree required
Job Summary
Full Time
$70k-98k (estimate)
05/02/2024
05/15/2024
The following is the career advancement route for Customer Experience Coordinator positions, which can be used as a reference in future career path planning. As a Customer Experience Coordinator, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Coordinator. You can explore the career advancement for a Customer Experience Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Coordinator job description and responsibilities
They highlight friction points that need to be addressed or present results of customer feedback.
03/24/2022: New Orleans, LA
A customer service coordinator manages a team of customer service employees and ensures that the team complies with the policies and procedures of the organization.
02/27/2022: Tucson, AZ
The job of a customer experience manager requires aligning various organizational teams with the wants and needs of the customer.
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The customer success manager refers to a leadership position overseeing teams or may only refer to direct client relations.
01/05/2022: Mesa, AZ
Greeting customers and visitors to the office, ensuring guests are comfortable and are connected with the right office personnel.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Coordinator jobs
Ability to understand and analyze data, helps them track trends and customer actions.
02/01/2022: Passaic, NJ
Customer service specialists are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
03/24/2022: Lebanon, PA
A customer relations specialist must have excellent communication and organizational skills to ensure customer satisfaction and maintain healthy business relationships with the customers.
02/28/2022: Corpus Christi, TX
Demonstrated knowledge of customer expectations and requirements.
01/30/2022: Columbus, MS
Direct the Customer Experience team on areas of customer engagement to deliver exceptional customer service and build brand loyalty.
02/15/2022: Chicago, IL
Step 3: View the best colleges and universities for Customer Experience Coordinator.
