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Goodland Regional Medical Center
and Rawlins County Health Center
Job Title: Patient Services Coordinator
Classification: Non-Exempt/Hourly
Reports To: Chief Operating Officer
Position Type: Full-Time
Hours Worked/Shift: Monday – Friday, Days
Date Last Reviewed: April 17, 2024
Summary : Responsible for the supervision and coordination of patient registration process in all service areas at Goodland Regional Medical Center and Rawlins County Health Center. This position requires a detailed knowledge base in registration and billing practices, as well as understanding of how these areas impact the flow of work throughout the departments and organization. Responsible for enforcing policies and procedures, monitoring the accuracy of registrations, ensuring that proper patient experience protocols are followed, monitoring and clearing issues in various registration processes, and managing the overall training and orientation of new staff. Will assist the patient service representatives in the day-to-day clerical operations. Ability to communicate concisely and clearly is important. Essential is the ability to provide excellent customer service to patients, patients’ family members, healthcare providers, medical staff offices, and peers.
Essential Functions :
The following description of job responsibility and standards is intended to reflect the major responsibilities and duties of the job but is not intended to describe minor duties and other responsibilities as may be assigned. All are essential job functions according to ADA guidelines.
Competencies:
Position Qualifications:
Minimum Education:Associate degree or credentials from an accredited college or university or business program preferred but will consider clerical/business/leadership training or other relevant experience.
Minimum Experience: Three years of experience in business, healthcare revenue cycle or clinic operations, or at least 1 year of related experience in a supervisory/leadership role.
Certifications/Licensures:
National Incident Management System (NIMS) Training ICS 700, 800, 100 and 200 as well as Active Shooter training.
Working Environment :
Mostly sedentary work within a medical office setting with some minor lifting and/or carrying involved in normal course of work duties. Personnel are asked to assist in keeping work areas clean and always uncluttered to provide a positive image for incoming patients and family members.
Push/Pull:
10-25 pounds: Occasionally
26-40 pounds: Occasionally
Lift/Carry:
10-25 pounds: Occasionally
26-40 pounds: Occasionally
Stand: Frequently
Walk: Frequently
Sit: Frequently
Squat/Kneel: Occasionally
Bend: Occasionally
Physical Demands : **
** Reasonable accommodations may be made to enable individuals with disabilities to perform the position accountabilities without compromising patient care or departmental efficiency. However, should it de determined that the employee cannot meet the position accountabilities with or without accommodation, it is the right of GRMC to release the individual under Kansas “Employment at Will” doctrine**
Professional Requirements: Adheres to policies, procedures, and always maintains confidentiality. Attends annual in-services completes annual education in a timely manner. Represents GRMC/RCHC in a positive, professional manner on the job, electronically and in the community. Complies with all hospital policies regarding ethical business practices; communicates the mission statement & core values of GRMC/RCHC both on and off the job.
Full Time
$40k-51k (estimate)
05/01/2024
05/20/2024
gmedctr.org
Goodland, KS
50 - 100
The following is the career advancement route for Patient Services Supervisor positions, which can be used as a reference in future career path planning. As a Patient Services Supervisor, it can be promoted into senior positions as a Food Services Director - Healthcare that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Supervisor. You can explore the career advancement for a Patient Services Supervisor below and select your interested title to get hiring information.