Patient Service Coordinator III

• Manages outgoing referrals, both within the MGH system and to outside organizations
• Communicates with the offices/agencies to which patients are referred, establishing relationships with service providers
• Tracks and appropriately documents information on referrals to ensure patient safety
• Communicates with the care team regarding referrals – updates on appointments scheduled, unable to schedule, or no shows to appointments
• Coordinates communication and information exchange with the Department of Children and Families with input from the care team when needed
• Works with outside agencies for Pediatric & Adolescent Behavioral Health Rereferrals
• Performs Early Intervention Referrals and tracking
• Coordination of nebulizers
• Respond to Patient Gateway Message Desk
• Builds and maintains ongoing working relationships with staff, clinical and physician members of the practice to facilitate positive staff morale and support provider productivity
• Checks in/Checks out patients and performs all task associated with check-in/check-out workflows
• Schedules appointments, calls to confirm appointments as necessary, makes appointment changes as necessary
• Manages office mail and faxes
• Answers phones and clears voicemails on a timely basis

Performs all other duties and/or projects assigned by the Practice Manager and/or Unit Chief

• High school diploma or equivalent required.
• Minimum of 3 years of administrative assistant experience, preferably in a health care environment.
• Demonstrated knowledge of computer skills necessary to use appropriate modules/systems in IDX, LMR, US Bank, Micro soft Outlook, Nehenlite, electronic medical record modules, database programs and transition to future systems as required.
• Must be fluent in Spanish and English.
• Very good communication skills, both written and verbal.
• Excellent customer service skills.
• Ability to work well with Adolescents.
• Ability to work with confidential and sensitive information.
• Ability to deal effectively and courteously with a diverse group of internal and/or external customers; teamwork and flexibility
• Good organizational skills and strong attention to detail. Ability to handle multiple tasks in busy environment
• Ability to work independently within a team environment.
• Able to problem solve and serve as a resource to other members of the team and take initiative to resolve complex issues on behalf of the providers and the patients.
• Knowledge of HIPAA Confidentiality and Privacy Policies.