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The IT Delivery Director manages a portfolio of services and capabilities provided by the IT department to the business through business analysis, development, supplier sourcing, resource management, testing, and environment management. This position is responsible for adherence of Solution Delivery to the service level commitments and for ensuring that Solution Delivery continually improves customer focus by fully understanding and responding to the specific needs of the business customers. The IT Delivery Director will maintain a Service Catalogue for IT services and will ensure that any changes agreed are accurately documented and updated.
This position is highly specialized with a focus on driving growth across our Worker’s Compensation and admitted commercial insurance products. The role will focus on next-generation solutions and services, leverage existing investments and partner with stakeholders to create operational efficiencies, new solution offerings and a technological foundation for new and organic growth opportunities. This position will work closely with a combination of internal and external resources, individual contributors, and senior leadership. Experiences must demonstrate an ability to cultivate relationships, ideate to explore new opportunities, embody servant leadership, lead with quality, and delivery continuous improvements toward operational efficiencies and the enhanced processes.
RESPONSIBILITIES/TASKS:
DIRECTION EXERCISED:
Directly supervises exempt and non-exempt staff in accordance with company policies and applicable Federal and State Laws. Responsibilities include but are not limited to selection of vendor partners, prioritizing, assigning, and directing work in collaboration with the product owner and vendor delivery manager, appraising performance and addressing ineffective processes or controls.
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
EDUCATION OR EQUIVALENT EXPERIENCE:
Bachelor’s degree in computer science or related field required. Continuous learning, as defined by the Company’s learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.
EXPERIENCE:
Ten years of progressive responsibility in an IT environment with demonstrated technical knowledge which provides the necessary skills, knowledge and abilities. Five years management or supervisory in IT required. Experience within the insurance industry highly preferred.
SKILLS/KNOWLEDGE/ABILITIES (SKA):
WORKING CONDITIONS:
Work is performed in an office setting with no unusual hazards.
The qualifications listed above are intended to represent the minimum education, experience, skills, knowledge and ability levels associated with performing the duties and responsibilities contained in this job description.
Pay Range
Actual compensation decision relies on the consideration of internal equity, candidate’s skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $142,700 and $239,000.
We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an "at will" basis. Nothing herein is intended to create a contract.
Full Time
$149k-176k (estimate)
04/18/2024
06/16/2024
The job skills required for Director, IT Service Delivery include Leadership, Project Management, Futures, Initiative, Computer Science, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Director, IT Service Delivery. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director, IT Service Delivery. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director, IT Service Delivery positions, which can be used as a reference in future career path planning. As a Director, IT Service Delivery, it can be promoted into senior positions as an IT Project Management and Delivery Senior Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director, IT Service Delivery. You can explore the career advancement for a Director, IT Service Delivery below and select your interested title to get hiring information.