** Operations Coordinator (Customer Service)**

**Job Category****:** Operations **Requisition Number****:** OPERA001465 Showing 1 location **Job Details**

**Description**

The Operations coordinator (Customer Service) will work in many roles to assist in making sure all operational supervision for terminal, CFS, M&R, and vessels have necessary information and documentation needed for optimum efficiency.

**Essential Duties****:**

* Work with internal and external customers to ensure timely completion of requests and orders.

* Create, modify and maintain daily and weekly reports as requested by internal and external customers.

* Have comprehensive knowledge of Terminal Operating System.

* Coordinate gate operations to ensure timely OTR turn times in container terminal.

* Data entry and compilation to ensure warehouse operations and customers have necessary information.

* General administrative duties as directed, including but not limited to ordering office supplies, Mainpac PO creation and processing, Payroll modifications and management of external vendors and process.

* Support any and all operations as needed for safety and process improvements.

* Other duties as assigned.

**Minimum Requirements (Education, Experience, Certifications):**

* High School Diploma or equivalent,

* Must have five (5) years related experience.

* Requires an understanding of terminal operations related to transportation or logistic industry.

**As of September 1, 2021: Upon hire, candidates will be required to provide documentation showing receipt of a COVID-19 vaccine subject to requests seeking reasonable accommodation for religious or medical purposes.**

**Knowledge, Skills & Abilities:**

* Possess skills and the ability to work with and through others to achieve desired results.

* Possess good communication skills, both verbal and written. Ability to read and interpret computerized reports.

* Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities.

* Possess the ability to concentrate and deal with frequent interruptions.

* Basic computer skills required and personal computer experience helpful, with word processing and spreadsheet applications.

**Working Conditions:**

* Position works on a terminal, in a warehouse, as well as office environment

* Position requires a TWIC

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