Resource Innovations is seeking a Program Manager in San Juan, PR to provide program management support for LUMA Energy’s Energy Efficiency programs. As a Program Manager with Resource Innovations, you will lead the program launch of LUMA Energy business energy efficiency programs, serve as the primary point of contact for clients and partners, foster a collaborative and productive culture focused on continuous improvement, and deliver on contractual requirements. The successful candidate will have five or more years of direct experience managing residential or commercial programs.

Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we’re constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we’re leading the charge to power change.

Duties and Responsibilities

• Oversee project and program contracts, scopes, budgets, and teams with a focus on continuous improvement.
• Communicate key objectives, strategies, and priorities to a variety of stakeholders and contributors.
• Oversee program performance and reporting for multiple energy efficiency programs.
• Work with a multi-disciplinary team to design and launch diverse business offerings including but not limited to prescriptive rebates, business kits, small business direct install, and demand response.
• Coordinate day-to-day aspects of projects including quality of work product, client communications, scheduling, and utilizing internal and external delivery team members to delivery results.
• Collaborate with marketing, software, outreach, data analysis, customer service, and partner teams.
• Establish and maintain a professional rapport with clients and partners, including identifying and anticipating needs and proposing solutions.
• Promptly and accurately address client concerns to assure problem resolution and promote long-term productive relationships.
• Coordinate with client, delivery team members, and industry partners to identify program challenges and opportunities for improvement.
• Collaboratively develop, present, and implement recommendations to enhance go-to-market strategies based on market intel gathered from early program activity.
• Facilitate effective change management and balance innovation with risk management.
• Provide excellent customer service to clients, end-use utility customers, vendors, delivery team members, and industry partners.
• Other duties as assigned.