Site Administrator Technician

This individual will be physically located in the State of Indiana to maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions.

Location of this opportunity is Putnamville, IN. This role is expected to be on sight.

Essential Functions:

• Maintain service and provide technical and administrative support to all inmate telephone and inmate services solutions including:
  • Telephones, inmate tablets, in-pod kiosks, video visitation stations and related equipment
  • Network, network devices, wireless access points, routers, switches, work stations and all other devices or equipment necessary
• Ensure all equipment, designed and delivered by the manufacturer, meet the needs and qualifications of the prime contract between client company and Department of Corrections for the State of Indiana.
• Review recorded video visits and video messages for compliance with the Department's Visitation Policy.
  • Document the outcome of each review and identify any policy violations in the appropriate tracking tools
• Maintain and check all phone equipment and indicators in phone room, and report any troubles
• Respond to state emails and voicemails accordingly
• Update offender information including transfers, restrictions, phone lists, and deactivate accounts, etc.
• Add new offenders and verify all information is accurate and correct in the system
• Conduct monthly preventative maintenance with Hardware & Inventory Support and change out phones/tablets that need repaired and/or replaced as needed
• Work with technical and administrative personnel to correct problems with communications equipment and user accounts.
• Actively participate within cross-functional work team to ensure timely maintenance
• Solve offender phone or tablet problems/answer questions or concerns, including debit reports for both case managers and offenders
• Maintain and resolve open ticket issues for troubles - follow up on resolution to guarantee the issue is resolved before closing the ticket.
• Assist in helping Internal Affair departments and other executive staff with retrieving information from the system
• Participate in the orientation intake process for the new offenders arriving onsite on a weekly/monthly basis (site specific or as needed).
• Attend and participate in the dorm/shelter rep meetings to answer questions concerning the offender telephone and tablet system, and procedures for the offender population on a weekly/monthly basis (site specific or as needed).
• Arrange for Access and Gate releases for Service Technicians (or Site Administrator Technicians) to perform duties inside the facility and to bring in needed items and related tools
• Work with Hardware & Inventory Support to keep an up-to-date mapping of offender phones, tablets, and serial numbers in all facilities
• Assist ACA with meeting facility accreditation for the offender phone/tablet policy & procedure
• Provide coverage for other SAT duties when out via sick/vacation
• Complete 40 Hours of IDOC in-house training and State required CBT's, annually

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com