Job Description
About Crowder Bros. Ace Hardware:
Crowder Bros. Ace Hardware today represents more than 68 years of fine service. The first Crowder Bros. Hardware store was founded in Sarasota, Florida in 1955, opened by John and Chester Crowder. Crowder Bros. Hardware of Lakeland opened in March of 1973. The store was a joint partnership of John K. Crowder and Carroll C. Bud Phillips, Phillips being the active managing partner. Crowder Bros. Ace Hardware of North Lakeland was opened in November of 1996 by Bruce D. Phillips. The success of our business was built on a foundation of fine customer service, competitive prices, and quality merchandise. We hope that you will find Crowder Bros. Hardware an interesting and enjoyable place to work!
General Summary:
The primary responsibility for all positions with Crowder Bros. Ace Hardware is to provide amazing service to Every Customer, Every Time!
Sales Associates are responsible for engaging the customer, determining their needs, and projecting requirements.
The Sales Associate will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness.
Essential Duties & Responsibilities:
Customer Service:
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Provide a positive representation of Crowder Bros. Ace Hardware.
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Proactively assist customers in solving problems.
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Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
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Possess a friendly outgoing demeanor; work well with customers as well as associates.
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Ensure all pages and calls are answered promptly, courteously and effectively.
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Forward any customer complaint that cannot be handled to a member of management.
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Possess strong product knowledge and knowledge of store layout and location of products.
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Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.
Store Operations:
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Assist in creating a positive, professional and safe work environment.
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Assist with receiving, checking in and stocking of merchandise throughout the store.
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Assist with maintaining backstock levels.
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Assist with daily maintenance, orderliness and cleanliness of the salesfloor, stockroom and outdoor merchandise area.
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Assist with providing a clean and orderly salesfloor, including endcaps and ad merchandise.
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Assist with merchandise resets through the store.
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Provide assistance to Department Supervisors, i.e. price changes, special orders.
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Ensure signage is current throughout the store.
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Communicate any Store Support Center issue to Manager for follow up.
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Communicate any merchandising, cost control or sales idea to Manager.
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Participate in store meetings.
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Be professional in appearance and actions.
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Perform all other duties as assigned.
Other Essential Requirements:
Assist in the training and development of peers.
Responsive of safety issues.
Conscious of shoplifting activity.
Encourage customers to become Ace Rewards members.
Education/Training:
High School or GED equivalent.
Experience:
Formal retail experience preferred.
Physical Demands:
Standing, walking, lifting (up to 50lbs) and climbing.
Requirements:
This is a part-time position requiring Saturdays and Sundays. Additional hours option/may be available.
Weekly day range:
Rotating weekends
Weekend availability
Weekends only