Expected Hiring Range: $65,700- $82,383

The Raleigh Housing Authority is seeking to add new members to the team who are eager to make a difference in their community. If you are looking for more than just a job, but a place where you belong, can grow, and be part of a solution to the housing affordability crisis, we have a place for you. Enjoy the satisfaction of helping families be housed successfully and giving them an opportunity to thrive. We value service, community, respect, and equity. We offer competitive compensation, generous benefits, a solid pension plan, and opportunities for career growth. Commit to something that matters and begin your journey with Raleigh Housing Authority.

GENERAL DESCRIPTION

The Relocation Manager is a problem-solver that values relationships and is committed to ensuring that mutual respect and dignity is afforded to residents, community stakeholders, RHA staff and its partners. The employee receives instructions from the Special Assistant of Policy and Programs. Normally, the employee plans and carries out work activities with minimal supervision and independently resolves problems that arise. The employee’s work is evaluated for conformity to organizational policies and attainment of personal performance evaluation objectives.

ESSENTIAL FUNCTIONS

Create and coordinate the agency’s resident relocation activities from initial planning through completion of construction and re-occupancy for public housing and affordable housing properties undergoing capital improvement, rehabilitation, or redevelopment.

• Responsible for assisting and directing relocation staff.
• Establishes supportive and trusting relationships with residents and resident leadership councils, including sharing and gathering information with a timely, consistent, encouraging, and positive approach.
• Prepares written relocation plans in accordance with the Uniform Relocation Act, all applicable HUD regulations and RHA policies and procedures and ensures HUD approval of all relocation plans prior to implementation.
• Acquires and assimilates, as needed, HUD 1378-24 CFR updates.
• Develop and coordinate relocation plan schedules by working collaboratively with RHA residents, related stakeholders, and Housing Operations and Real Estate Development staff to assess different phasing options.
• Assess relocation resources, prepare and administer program budgets; monitor and track expenditures; recommend and implement adjustments.
• Represents RHA management throughout the relocation process.
• Serves as the liaison for any relocation issues; assists all departmental areas in implementing the relocation logistics.
• Creates a comprehensive educational process to inform families about relocation options.
• Collaborate with the Communication Manager, staff and/or consultants to create and implement relocation project communication strategies to inform residents and stakeholders of the project’s status and milestones.
• Coordinates and assists with unit inspections with residents upon re-occupancy.
• Coordinates as needed with procurement process to identify movers for relocations, works with purchasing office and performs quality checks on timeliness, efficiency and overall customer satisfaction with mover.
• Conducts assessments for Reasonable Accommodation requests.
• Provides consultation to managers and other RHA personnel seeking guidance in efforts to solve the problems of RHA residents which arise from the relocation process.
• Develops and maintains good working relationships with health, welfare, social agencies and community outreach to assist in the development of new resources to meet resident relocation needs.
• Maintains files and documentation required by federal, state, and local guidelines.
• Participates and assists in departmental projects and meetings as needed.
• Performs basic administrative tasks related to the job, i.e., prompt submittal of case recordings, statistical reports, and other related information.
• Maintains functional knowledge of the department service delivery system, including interpreting RHA programs, services, and activities to clients and other agencies while handling sensitive information and material in confidence.
• Travels throughout the area to attend meetings or perform other job functions during work and/or nonwork hours.

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED ABILITY TO:

• Perform a wide variety of related activities.
• Identify what needs to be done and determines how to accomplish it.
• Coordinate, integrate, and prioritize tasks.
• The employee occasionally makes decisions regarding unusual circumstances, or conflicting data.
• Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the authority. Uses appropriate judgment & decision-making in accordance with the level of responsibility.
• Set high standards of performance; pursues aggressive goals and work hard/smart to achieve them; strive for results and success; convey a sense of urgency and bring issues to closure; persists despite obstacles and opposition.
• Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind. Recognizes work colleagues as customers.
• Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally and in writing. Demonstrates attention to and conveys an understanding of the comments and questions of others.
• Actively listens to customer feedback and incorporate insights to enhance relocation services and customer expectations.
• Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
• Demonstrates a high level of conscientiousness; holds oneself personally responsible for one’s own work; does fair share of work.
• Balances team and individual responsibilities. Exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.
• Provides direction by clearly and effectively setting the course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
• Experience with, or ability to learn and navigate, Yardi Voyager property management software.

SPECIAL REQUIREMENTS

A valid North Carolina Driver’s License, drug testing, criminal background check and DMV check is required.

DESIRABLE EDUCATION AND TRAINING

Bachelor’s degree in social services, business administration or related field preferred. In lieu of a bachelor’s degree, equivalent experience related to social services, business administration or a related field, is acceptable. Knowledge of HUD policies and procedures governing housing matters. Ability to understand, act on, and interpret policies, regulations, and procedures as set forth by the Housing Authority and/or HUD. Ability to effectively express ideas, concepts, and statistics through writing reports, agendas, contracts, memos, letters, and other documents. Knowledge of moving logistics, community, and related services availability for referral purposes. Demonstrated commitment and ability to work with low-wealth, elderly, and disabled communities. Demonstrated knowledge of cloud-based management software. Ability to meet deadlines and work well under pressure.