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Location Requirements - This is an On-Site Position in Dallas,TX at the Texas Instrument site, 13532 N Central Expressway, Dallas, TX 75243
Sykes and Sitel are now Foundever™
At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.
A fantastic opportunity
Foundever is in search of CUSTOMER SERVICE PROFESSIONALS to be a part of our partnership with a large technical client in the Dallas area; a producer of calculators and services for the education and retail market.
You will be responsible for helping customers by providing product and service information and resolving technical issues. Bilingual skills with English and Spanish, English and French or English and Portuguese are also a plus!
We are a leading global provider of customer support services, empowering companies to grow by optimizing Contact Center performance and unlocking customer potential.
We are looking for Customer Service Professionals with Contact Center (Call Center) experience.
Benefits
Pay: $18-$20/hr
Hours of Operations: 11-7pm Central / Mon-Fri
100% Paid Professional Training
Medical, Dental, Vision and Wellness Benefits
Employee Assistance Program (EAP)
401K retirement plan with company match
Holiday Pay
Paid Time Off
Employee discounts
Referral bonuses
Internal Mobility (93% of our leadership are promoted within)
Primary Job Responsibilities
Qualifications
***To ensure that we can thoroughly evaluate all applicants, we require that you submit a resume along with your application
Work Activities- the Customer Service Professional work activities include
Other Requirements
The health and safety of our employees is our top priority. Successful applicants for the Customer Service Professional position must be fully vaccinated against COVID-19 as a condition of employment. Fully vaccinated consists of ONE (1) dose of the Johnson and Johnson vaccine, or TWO (2) doses of either the Pfizer or the Moderna vaccines. You must have received your last dose at minimum two weeks before your start date.
About Foundever™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750 of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.
EEO
Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
Day range:
Shift:
Work Location: In person
Full Time
$46k-60k (estimate)
05/01/2024
08/27/2024
The job skills required for Technical Customer Service Advisor include Customer Service, Troubleshooting, Problem Solving, Technical Support, Microsoft Office, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Service Advisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Service Advisor. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Customer Service Advisor positions, which can be used as a reference in future career path planning. As a Technical Customer Service Advisor, it can be promoted into senior positions as a Technical Customer Support Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Service Advisor. You can explore the career advancement for a Technical Customer Service Advisor below and select your interested title to get hiring information.