Universal Screen Arts, Inc. is a leading omnichannel retail company committed to strengthening the connections between our customers and their loved ones by delivering Comfort and Joy through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or in the case of Support Plus the comfort of relieving pain or providing a solution.

We are looking for an Ecommerce Associate to join our great team! The ideal candidate will be passionate about ecommerce, possess strong analytical skills, and have a keen eye for detail. You will play a pivotal role in optimizing our online sales channels, enhancing the customer shopping experience, and driving revenue growth.

Responsibilities Include:

Product Configuration (Internal and External)

• Interact primarily with merchandising functions, imaging and inventory planning to manage all product configurations in the content manager
• Manage site products and content
• Configure/add/remove/edit items per provide schedules
• Move product to clearance as per brands schedule
• Conduct daily audits of the website to ensure everything is correctly classified, feature colors have inventory, etc.
• Review product classifications prior to upload and spot check once live ensuring product placement is logical for the customer
• Assist in general departmental operations as needed
• Become expert in using the tools that will be encountered within this position
• Monitor and improve external product feed as needed

Content Management

• Schedule and maintain marketing/merchandising offer exposures in content manager
• Rank featured items at the top of click throughs from HP, Emails, Social, etc.
• Home page and site refresh
• Monitor site search terms and optimize search results
• Ranking strategy
• Review and optimize Search Spring and their product offers
• Review and optimize Certona and their product offers
• Review and integrate Certona (new KPP platform) to site
• Collaborate with merchandising to understand story and themes to translate to site
• Build categories as requested by brands

Reporting and Analytics

• Run daily/weekly standardized reporting on KPIs to assist in better business decisions and optimize conversion

Required Qualifications:

• 2-3 years of experience in Ecommerce/Site Merchandising is a must
• Experience working and communicating well within a team environment, departmentally, inter-departmentally, and with third-party partner providers
• Self-motivated and proven experience to excel without the need for micro-management. Ability to seek out projects and demonstrate optimal usage of time
• Flexible, willing to constantly learn, teach, and wear many hats in the ecommerce realm
• Interpersonal skills with commitment to professionalism and an upbeat outlook
• Supportive of change, solutions-oriented, and consistent intentionality to display courtesy and kindness
• Impeccable attention to detail and accuracy with a ‘measure twice, cut once' mindset
• Exceptional time management and prioritization to execute many deadline-oriented tasks with firm completion date requirements
• Demonstrate experience with data management tools and techniques, including SQL queries, pivot tables, and Vlookups
• Must be extremely detail oriented and organized

Preferred knowledge and experience:

• SQL - Intermediate level preferred
• Google Analytics - GAIQ certification preferred
• Experience using an Ecommerce Site Search Provider
• Microsoft Office - Advanced Excel skills preferred
• HTML, SEO/SEM, Social Media/Social Marketing, E-Mail Marketing– Basic understanding
• phpMyAdmin (or other table based web platform) – Not required, but a big plus
• Bachelor's Degree in Business, Marketing or related field

Apply today for immediate consideration to join our amazing team!

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