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Job Profile Summary
Life Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.
Position Summary
As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties and Responsibilities
* Operates as first point of contact for members and guests entering resort
* Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
* Receives and facilitates incoming phone calls from members and guests
* Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
* Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
* Serves as point of contact for new member acquisition and member retention interactions
* Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Position Requirements
* High School graduate or equivalent
* Minimum of 1 year of customer service experience
* Passion to serve others
* Effective communication skills
Preferred Requirements
* Bachelor's Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Full Time
$33k-43k (estimate)
04/26/2024
05/09/2024
savorycelebration.com
Houston, TX
<25
Sports & Recreation
The following is the career advancement route for Membership Concierge Team Member positions, which can be used as a reference in future career path planning. As a Membership Concierge Team Member, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Membership Concierge Team Member. You can explore the career advancement for a Membership Concierge Team Member below and select your interested title to get hiring information.