** Please note this position is in person and is not remote***

Job Description:

Seeking a dedicated, experienced Customer Service Representative who wants to be part of a company that makes a difference in patient's lives. In this role, you will be responsible for the initial point of contact for pre-sales customer inquiries and performing all tasks and communication related to the intake of patient information concerning the service of durable medical equipment and supplies. Durable Medical Equipment experience is a plus. Wound care supplies knowledge would be helpful.

Job Responsibilities:

• Engage with customers and guide customers to the DME products that best meet their needs
• Establish new customers
• Initial point of contact for pre-sales customer inquiries
• Address customer questions
• Communicate with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
• Coordinates all patient information, processes paperwork,
• Complies with all applicable company policies and procedures to meet JCAHO and company standards
• Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
• Verifies Medicare, Medicaid, and private insurance coverage information
• Provides service for all retail/walk-in equipment requests

Job Requirements

• Employment is contingent upon a drug screening test and background investigation

Competencies

• Strong customer service experience
• Knowledge of medical terminology and medical insurances a plus
• Experience with Durable Medical Equipment a plus
• Being able to multitask in a fast-paced environment

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Experience:

• Customer Service: 3 years (Preferred)

Work Location: In person