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IT Support Specialist
$71k-88k (estimate)
Full Time | Transportation 3 Months Ago
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rabbittransit is Hiring an IT Support Specialist Near York, PA

Information Technology Support SpecialistWork locations: Both 415 N. Zarfoss Drive, York PA 17404 - AND - 901 N. Cameron St. Harrisburg, PA 17101Salary: $21.00/hr- $26.00/hrBenefits: Excellent benefit package, low cost insuranceRole In OrganizationThe position is critical in assisting the Susquehanna Regional Transportation Authority in meeting our mission of mobility. The impact of public transportation runs much deeper than a trip from point A to point B. We are the means for which people have access to experiences that alter their lives in meaningful ways. Our culture of innovation and stewardship champions that mission. This position plays a crucial role in providing technical assistance and support to the company's end-users. Responsible for resolving Information Technology (IT) issues promptly, ensuring smooth operations, and providing excellent customer service.
Key/Reporting RelationshipThis position reports to the System / Network Administrator. This position receives general instructions regarding the scope of assignments and relation to the Authority's strategic goals.
Requirements
  • Bachelor's Degree in Information Technology, Computer Science, Management Information Systems, or a related field or equivalent experience.
  • Previous experience in IT support or a related role.
  • Relevant IT certifications a plus (e.g., CompTIA A , Network , Microsoft Certified Desktop Support Technician).
  • Strong technical skills in troubleshooting hardware, software, and networking issues.
  • Ability to communicate technical information to a non-technical audience.
  • Ability to understand transit systems operations and service area.
  • Ability to solve problems and deal with a variety of changing situations in a timely manner.
  • Ability to be detail oriented, ensure accuracy, and meet deadlines.
  • Ability to be organized and work on multiple projects in a fast-paced environment.
  • Ability to maintain confidentiality.
  • Ability to maintain compliance with the Health Insurance Portability and Accountability Act (HIPAA).
  • Ability to manage one's own time and to follow a schedule to meet deadlines.
  • Expert level in computer applications to include MS Office.
Certificates And Licenses Required
  • Must possess valid motor vehicle operator's license that is not under suspension or revocation, and possess current automobile insurance coverage.
Some Of The Essential Duties And Responsibilities
  • Provides technical assistance and support to end-users for hardware, software, and networking issues.
  • Manages hardware and software related to communications of all types used by the Authorities. Ensures user problems involving hardware/software are managed in a timely and professional manner; diagnoses problems; contacts other technical staff as necessary; completes on-site repairs, provides users with replacement equipment if required; and/or conducts repair follow-up.
  • Troubleshoots and resolve IT-related problems in a timely and efficient manner.
  • Installs, configures, and maintains computer systems, peripherals, and software applications.
  • Sets up and configures user accounts and permissions.
  • Assists with IT asset management, including inventory tracking and maintenance.
  • Responds to IT support tickets and requests, prioritizing tasks based on urgency and impact.
  • Documents IT support activities, solutions, and procedures for future reference by working with the Trouble Ticket system provided by the Authorities.
  • Collaborates with other IT team members to escalate and resolve complex issues.
  • Assists in the development and implementation of IT policies and procedures.
The Authority is an equal opportunity employer.
Salary: $21.00 - $26.00 per hour

Job Summary

JOB TYPE

Full Time

INDUSTRY

Transportation

SALARY

$71k-88k (estimate)

POST DATE

03/20/2024

EXPIRATION DATE

07/10/2024

WEBSITE

rabbittransit.org

HEADQUARTERS

BOSSIER CITY, LA

SIZE

200 - 500

FOUNDED

1974

CEO

FLENARD AUTREY

REVENUE

$10M - $50M

INDUSTRY

Transportation

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About rabbittransit

rabbittransit, a Pennsylvania regional public transportation provider, offers a variety of transportation services to the residents of Adams, Columbia, Cumberland, Franklin, Montour, Northumberland, Perry, Snyder, Union and York Counties. More than 8,000 people depend on rabbittransit each day to get to work, medical facilities, school and other life-sustaining activities. rabbittransit is dedicated to helping all residents in the region get to where they want to go. Services include: o Fixed Route Schedules o Shared Ride programs o Paratransit o rabbitEXPRESS We look forward to serving you. J ... ust Hop On! More
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If you are interested in becoming an IT Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on IT Support Specialist jobs

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