Company Details

Responsibilities

We have an opportunity for an Auto Damage Desk Adjuster to join our Berkley One team! You will be responsible for quality assurance and timely review of estimates, total losses, salvage, and handling non-complex auto claims.

You will also serve as an auto physical damage resource for the claims team.

We have a welcoming culture valuing our employees we trademarked the phrase Everything Counts, Everyone Matters to describe the Berkley commitment to our people and how we do business.

We believe that every person in the organization is important and every accomplishment makes a difference in our results. Come join us!

This position will be based in our Wilmington, DE office

Key functions include but are not limited to :

• Review first and third-party estimates
• Identify total loss estimates for the claims department and provide an evaluation in the claim file
• Contact repair and tow facilities to negotiate storage and other charges
• Direct management of the total loss process, including Copart Salvage assignments, securing permission to move vehicles, and notifying repair or tow facilities
• Serve as auto physical damage resource for the claims department
• Negotiate labor rates with repair facilities as part of the estimate review process
• Write desk estimates on repairable and total loss vehicles
• Run Salvage Pro-quotes for total loss vehicles
• Handle first-party auto claims of minimal complexity, such as comprehensive auto claims.
• Appropriately manage claims through coverage analysis, investigation, reserving and resolution
• Negotiate and convey claim settlements within authority limits
• Pro-actively manage file inventory to ensure timely resolution of cases
• Perform other duties as assigned

Qualifications

• Bachelor's Degree or equivalent experience
• 5 years’ of Auto Physical Damage Experience including writing damage estimates
• Experience using CCC One Estimating software, Copart’s platform, and Enterprise’s ARMS system
• Incredible empathy and understanding of the needs of our customers, both insureds and their agents alike; you will be an excellent, pro-active advocate for Berkley One customers and are passionate about their brand experience
• Exceptional oral and written communication skills; your communication style is flexible to the situation; you communicate clearly and with a purpose.
• You have a strong sense of accountability, fun and adventure
• Strong technology skills

Additional Company Details

We do not accept any unsolicited resumes from external recruiting firms.

The company offers a competitive compensation plan and robust benefits package for full time regular employees.

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role;

the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

Sponsorship Details

Sponsorship not Offered for this Role

Last updated : 2024-05-29