Description

Position Summary

We are looking for IT professionals with an entrepreneurial drive to support our clients and contribute to a fast-paced team as the company grows. Our Help Desk Specialists are proficient in server deployment, networking, and firewall management; and have experience with support software and security tools. Help Desk Specialists provide remote support for clients and end-users by communicating with affected parties during problem management, both online and in person.

FLSA Status: Non-exempt

Requirements

Major Duties and Responsibilities

• Provides remote desktop, laptop, server, and network problem management and support services to clients and end-users through phone, chat, email, and ticketing systems
• Identify, document, and prioritize service requests. Troubleshoot and resolve client technical issues and escalate when needed
• Facilitate the restoration of normal service operations while minimizing impact to the end-user
• Using the knowledge of software tools to perform day-to-day functions and troubleshooting
• Handle remote service tickets on a day-to-day basis

Desired Skills, Abilities, Characteristics, and Education

• Client service oriented and positive participating team member
• Help desk or customer service skills, preferably with an MSP
• Ability to maintain confidentiality of the company and client information
• Excellent written and verbal communication skills required
• Ability to document and follow established company procedures
• Understanding of hardware, software, security tools, and concepts
• Experience and knowledge of troubleshooting applications such as Microsoft 365, Adobe Acrobat, etc.
• Experience using a Ticketing system/ RMM Tool and PSA software (Specifically Connectwise Automate and Manage)
• Experience providing support via remote tools
• IT Glue experience preferred
• WatchGuard/Firewall experience preferred
• StorageCraft, Datto backups experience preferred
• Ability to work autonomously both swiftly and effectively
• Ability to organize and prioritize tasks
• Reliable transportation to and from work

Working Conditions

Adams Brown Technology Specialists, LLC. promotes a flexible work environment with a deep commitment to technology and modern work arrangements. Our office is open from 8:00 am - 5:00 pm Monday through Friday. We are closed on major holidays, offer substantial paid-time-off, a comprehensive benefit package, competitive pay structure, and a culture of growth, clarity, and respect. Additional hours (overtime) and travel may be required. Travel to client offices does not typically require overnight stays. Possible on call duties, with extended hours.

AdamsBrown Technology Specialists, LLC. is an Equal Opportunity Employer.