1 customer advocate Job in westerville, oh
Status Solutions, LLC is Hiring a Customer Advocate Near Westerville, OH
We are looking for an experienced Customer Experience Advocate with a proven track record of driving results! The ideal candidate will engage with the current customer base to maximize the adoption of our software, drive sales by influencing upgrades and add-ons, build lasting partnerships, network community connections effectively, and identify growth opportunities within their assigned territories.
Successful candidates must be confident, personable, analytical, possess an aptitude for learning while using new software, and be able to communicate clearly and effectively. If this sounds like you or someone you know let's talk!
Your Day to Day
- Serves as a primary point of contact for customers in their assigned geographic territory and manages the relationship.
- Building and maintaining ongoing customer relationships and networking.
- Quickly and effectively determines customer needs and coordinates effectively with different departments.
- Makes proactive contact with customers via phone on a regular basis.
- Responsible for meeting outcome-based engagement metrics within a given timeframe.
- Engages with current customer base to identify potential Sales/Franchise opportunities.
- Supports assigned Territory Manager with achieving sales metrics for both monthly, quarterly, and annual goals.
- Collaborates effectively with all team members.
- Acts as a brand ambassador for the solutions suite and franchise model.
- Continually focuses on creating an environment that promotes the overall growth of Status Solutions and Status Solutions Network.
- Funnels any potential leads to Sales & SSN team.
- Documents all customer interactions accurately and in a timely manner in Salesforce.
- Communicates next steps/action items to any necessary team members.
- 3-5 years of experience in Customer Engagement/Retention.
- Experience with a specialization in SaaS preferred.
- Ability to build relationship quickly and effectively with a diverse customer base.
- Strong foundation and understanding of basic customer retention strategies and practices.
- Experience working with multiple departments and coordinating effectively achieve appropriate customer outcomes.
- Ability to assess any situation independently and act accordingly.
- Proven ability to achieve and exceed key performance metrics and quotas within a team environment.
- Experience with the following software applications is preferred but not required:
- Salesforce
- Microsoft Suite
- Ingage
- GURU
- Asana
- Excellent attention to detail with strong analytical skills for a fast-paced environment.
- Effective communication and interpersonal skills.
- Demonstrated history of collaboration and teamwork.
- Starting Annual Salary: $55,000 - $65,000 based on experience
- Full-time position
- Flexible work environment
- Competitive salary
- Eligibility for quarterly company bonus pool
- Company-paid employee medical, dental, and life/AD&D insurance
- Generous paid-time off policy
- Ten paid company holidays
- 401(k) match starting six months after start date
Job Summary
Full Time
$62k-80k (estimate)
06/10/2024
06/27/2024
statussolutions.com
WESTERVILLE, OH
50 - 100
2001
Private
MIKE MACLEOD
$10M - $50M
Durable Manufacturing
Related Companies
About Status Solutions, LLC
Status Solutions is a provider of security, environmental monitoring, and mass notification tools for businesses.
The following is the career advancement route for Customer Advocate positions, which can be used as a reference in future career path planning. As a Customer Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Advocate. You can explore the career advancement for a Customer Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
04/05/2022: Davenport, IA
Customer services advocates who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
04/11/2022: Pocatello, ID
They assist representatives as they handle complex customer service situations or take charge of client outreach.
04/09/2022: Oklahoma City, OK
They use data analysis skills to represent customer responses numerically and measure change over time.
04/17/2022: Monroe, LA
Manage and prepare documents for customers and follow up.
01/26/2022: Oklahoma City, OK
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Advocate jobs
Customer service advocates may create new training materials for customer-facing teams reflecting new policies and procedures.
01/26/2022: Columbus, MS
The hierarchy of advocate needs outlines the depth of the various types of needs every customer will have.
04/02/2022: Norwich, CT
A good customer advocate should always try to help customers get what they want at the most affordable price.
02/20/2022: New London, CT
They should also offer different options to their customers.
02/28/2022: Boston, MA
Customers want fresh approaches that are tailored to their specific needs and will not settle for less.
04/08/2022: Youngstown, OH
Step 3: View the best colleges and universities for Customer Advocate.
