Summary This is a full-time position with the Office of Information Technology at the Supreme Court of the United States in Washington, D.C. Closing Date: Tuesday, 06/18/2024, 11:59 PM EDT Please note that this vacancy has a limit of 200 applicants. The job opportunity announcement will automatically close if that limit is reached prior to the closing date. Responsibilities This is a full-time onsite position located in Washington, DC with partial telework option after a probation period and at discretion of the hiring manager. The Office of Information Technology (OIT) provides the development, operation, maintenance, and support of Information Systems for the Supreme Court of the United States. OIT staff operate and administer distributed network architectures that support a fully virtualized environment of end user workstations and servers, geographically diverse data centers, website administration using a virtual machine infrastructure linked with a Content Delivery Network (CDN) solution, Video/Voice over IP (VTC/VoIP) solutions, and several complex Local Area Networks (LAN) which connect these resources. The incumbent is responsible for design, implementation, and day to day operation and optimization of the Court's Telecom Infrastructure (TI) both at the Court and various geographically diverse remote sites. The TI includes Session Border Controller (SBC), VoIP Call Manager, VTC/VoIP Endpoints, Analog VoIP gateways, on premise call center application, VTC, copper and fiber cable plant, routers, switches, PRI and SIP circuits. The incumbent will perform technical analysis and administration of the TI including: design and implementation, auditing, best practice security hardening, patching, periodic maintenance, "break-fix" actions, troubleshooting, configuring, testing, cable installation, fault isolation, preventative maintenance, hardware/software/firmware upgrade installation, problem solving, equipment inventory, and all other aspects of technical support. The incumbent is expected to quickly react to and resolve problems that may impact critical functions of the Court. They will periodically audit TI against security hardening best practices and remediate all findings. Requirements Conditions of Employment Qualifications Minimum of five years Telecom Infrastructure (TI) experience in the following categories: Performing analysis and fault isolation functions, with hands-on working-level knowledge of Session Border Controllers (SBC), VoIP Call Manager solutions, Expressway Edge/Core, routers (CUBE), analog gateways, Webex, VTC, and switches. Advanced working knowledge of TCP/IP, Ethernet, VLANs, VoIP, VTC, Voice security, SSL certificate infrastructure, syslog, RTMT, PRI lines, SIP trunks, Audio codecs, network diagram applications, Webex and Cisco Jabber with VDI redirection. Candidate must be able to demonstrate recent experience performing hardware set-up and installation as well as documenting installation and configuration changes. Prepare detailed project plans, evaluate and implement technology enhancements, and diagnosing technical faults in a complex Telecom Infrastructure (TI). Expert level experience with voice VPN services, Telecom and VoIP/VTC technology is required. Highly Desirable Skills: Working knowledge of Network Infrastructure. The NI includes the following: copper and fiber cable plant, routers, switches, access points, wireless controllers, firewalls, hardware load balancers, circuits, Network Management Systems (NMS), and CDN. Highly Desirable Certifications: CCNA (Cisco Certified Network Associate), CCNP Collaboration (350-801CLCOR), CCNP Collaboration Concentration exam(s) (300-810 CLICA, 300-815 CLACCM, 300-820 CLCEI, 300-825 CLCNF, 300-835 CLAUTO) SCP (Solarwinds Certified Professional). Strong interpersonal communication skills, ability to communicate and understand technical information, comprehend technical instructions, evaluate problems, and assist users; ability to remain calm and professional in high stress environment when confronted with challenging situations, short timeframes, or other pressing and urgent requests. Education A degree in Information Technology or Computer Science is preferred. An additional four years of relevant work experience may be substituted for related degree. Additional Information Working for the Supreme Court of the United States offers a comprehensive benefits package that includes, in part, paid vacation, sick leave, holidays, life insurance, health benefits, and participation in the Federal Employees Retirement System. Additional benefits include flexible spending accounts, long-term care insurance, and the SmartBenefits transit subsidy.