Job Summary :
To demonstrate a warm, outgoing personality with the ability to work under pressure while exhibiting a professional image. Accurately and efficiently performs described duties. Contributes to the throughput of patients by demonstrating a team environment.
Minimal Acceptable Job Qualifications:
Education: Must have a high school degree or the equivalent.
Must maintain CPR certification. If not certified prior to employment, employer will certify as part of orientation.
Experience:
Prior receptionist/secretarial experience preferred, but not required.
Prior physician office experience preferred, but not required.
Licensure Required : Indiana Drivers License
Job Knowledge and Skills:
Welcomes all patients and visitors with a smile and pleasant tone of voice. Interviews patient or their representative, to gather and/or verify the patient's legal name, demographic and financial information necessary to build the patient's account. Builds and/or verifies patient accounts by accurately and efficiently keying data into the AMR.
Effectively contributes to the office successfully meeting defined annual goals.
Scans insurance cards; driver's license or ID/photo into the AMR. Verifies Medicaid, Medicare and other third party payor insurance eligibility as required. Collects copays and back balances. Makes note in AMR when patients are unable to pay.
Possesses & utilizes professional telephone techniques by answering telephone promptly; handling or directing calls appropriately and taking accurate telephone messages.
Schedules appointments for patients according to established protocols. Documents no-shows and cancellations in medical record and removes them from the schedule.
Explains office policies, procedures and programs to patients, assisting patients with gathering of information and completion of forms.
Maintains medical record system and patient files, scans records, copies and faxes records as directed, prepares appropriate forms for visits as needed.
Works with central billing office staff by obtaining and building accurate patient accounts and providing information as requested in a timely manner.
Contributes towards the movement of the flow of patients by performing other front office duties (mail gathering & distribution; filing; etc.). Will provide coverage for co-workers in their absence.
Demonstrates and understands the importance of all staff members being prepared to take on additional duties or relinquishing existing duties in order to maintain efficient running of the practice. The Office Manager reserves the right to re-distribute duties and functions among staff members.