2 customer support representative order entry Jobs in troy, oh
Clopay Door is Hiring a Customer Support Representative (Order Entry) Near Troy, OH
Customer Support Representative (Order Entry) in Troy, OH at Clopay Corporation **Location:**
**Experience:**
Not Specified **Job Description**
Clopay Building Products is North America's largest residential garage door manufacturer. We pride ourselves on delivering exceptional customer service as well as unsurpassed quality and innovative products. Our employees are the cornerstone of our success and we are looking for dynamic individuals to join our team. We have an excellent opportunity for a Customer Support Representative (Order Entry) in our Troy, Ohio manufacturing facility. Position will work a 8:00 a.m. - 5:00 p.m. Monday - Friday shift.
In this position, the successful candidate will perform the following job responsibilities:
Answer inbound and place outbound calls in a call center environment with the goal of increasing business, customer satisfaction and customer retention.
Take care of general customer inquiries and problems that are primarily routine or basic in nature.
Duties include a wide range of responsibilities from entering faxed orders, processing orders, managing F&I portal, backorders & shortages, working with scheduling for order changes and running reports.
Compile and prepare regular or special reports necessitating the selection of data from various sources.
Organize and maintain file system, and files correspondence and other records, including installer records.
Typing, preparation and mailing of all legal documents and other paperwork necessary to meet compliance and account set up requirements.
Handle multiple tasks and prioritize each task.
Support efforts of the management and Sales Representative in the set up of new customers.
Perform basic office functions, from maintaining office equipment to ordering supplies.
Maintain databases, system records and updates to Master files, territory manager, Oracle, OFS, etc.
**Job Requirements**
A high school degree is required, college degree preferred, along with a minimum of 3-5 years of call center/customer service experience, preferably in a manufacturing environment.
Basic computer skills are required with a familiarity of Microsoft Office Products.
Previous clerical or office experience is beneficial.
Please visit our website at , to learn more about our company. An Equal Opportunity Employer, providing a drug-free work
Job Summary
Full Time
$40k-50k (estimate)
06/13/2024
07/02/2024
The following is the career advancement route for Customer Support Representative (Order Entry) positions, which can be used as a reference in future career path planning. As a Customer Support Representative (Order Entry), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative (Order Entry). You can explore the career advancement for a Customer Support Representative (Order Entry) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
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Customer support representative document reports, resolve complaints, and process orders and payments.
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Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
