Job Title Collections Analyst PURPOSE OF THE ROLE Manage a portfolio of customer accounts and provide customer service as it pertains to invoices and payments for assigned territory. Respond to customer requests Providing requested data to clients and internal departments; such as summary of accounts, sending copy invoices and other documentation Research payments, unallocated cash for the APAC territories. Call clients to chase for payments Main Responsibilities: Answer customer questions; provide invoice copies and contracts as necessary to facilitate customer payment., using internal systems (salesforce, oracle…) Work with customers by phone and email to get remittance details, reconcile payment discrepancies and request corrective actions in order to decrease aging 150 and increase cash flow Identify unapplied payments, recommend adjustments or refunds as appropriate Should provide example and proves that he/she collaborate to team activities and has good track of interaction and team effort with stakeholders Helping each other and Improve of the organization or our department Taking ownership, Back up, mentoring, coaching, training Improvement of our processes, system Represent the team to stakeholder meeting Promote Collection work, scope, results Relevant Work Experience: Minimum of 2 years corporate collections and/or customer service experience in a fast-paced, high-volume environment International business experience, financial background preferred Travel Industry experience is preferred but not mandatory. Diversity & Inclusion We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation. At Amadeus we’re passionate about travel and technology and making travel simpler, smarter and smoother. We're a diverse global team of over 18,000 professionals working together to solve the industry's toughest challenges and deliver exceptional customer experiences across 190 countries. And so can you! Join us to add your voice to our diverse mix for better discussions, decisions and outcomes for everyone!