Requisition ID: req52317

Job Title: Enrollment Specialist

Sector: Employment

Employment Category: Regular

Employment Type: Full-Time

Compensation: USD 21.00 - 25.00 Hourly

Location: Spokane, WA USA

Work Arrangement: Hybrid
Job Description

• Assist households in determining eligibility, provide guidance on program requirements, help participants communicate with landlords, utility companies, assist to collect supporting documentation and provide updates to landlords/applicants on the status of their HSS applications. 
• Provide information about available housing support services, including eligibility criteria, application processes, and types of assistance offered.
• Develop strong relationships with local landlords.
• Engage with local organizations, schools, health care providers, and faith-based organizations that serve eligible populations.
• Conduct informational sessions about the HSS program.
• Participate in community resource fairs and other local events to increase the visibility of the HSS program.
• Develop an up-to-date directory of local housing resources .
• Provide referrals to housing legal aid.
• Provide instruction on how to navigate online services such as for paying rent or utility bills. 
• May support access to other stabilizing services.
• Collaborate effectively with coworkers and partner organizations to support a positive client experience.
• Ensure compliance with both case file management and reporting requirements. This entails regular and timely maintenance of hard-copy and/or electronic files per donor funding requirements. 
• Participate in all program meetings and staff development activities.
• Comply with all policies, procedures and protocols of the agency, placing importance on client confidentiality.
• Other duties as assigned.

• Completed High School diploma or GED, Bachelor’s degree preferred or equivalent work experience.
• Experience in community outreach.
• Fluent in English, both spoken and written.
• Demonstrated success working and communicating effectively in a multi-cultural environment.
• Proven track record of contributing both independently and as a key team member.
• Self- starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively.
• Ability to work remotely and access to reliable Internet.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).

• Lived experience as a refugee or immigrant is preferred
• Bilingual ability in locally relevant community language(s) such as Arabic, Spanish, Swahili, Dari, Pashto, Ukrainian, Russian, Burmese, Vietnamese or Tigrinya.
• Strong connection and relationship with local client community members.
• Previous experience working within rental assistance programming.

• Standard, professional office environment (flexible remote and in-office)
• May require occasional weekend and/or evening work