Come join our team at Snoqualmie Valley Health! Snoqualmie Valley Health seeks individuals who aspire to make a difference not only within their team but also in the community. We celebrate possibilities, encourage innovation and creativity, and welcome the sharing of ideas.

We want you to thrive in your role and love what you do. Our entire hospital is committed to supporting your work and embracing the enthusiasm you bring to SVH.

Situated at the base of the Cascades in a pioneering, adventure-loving town, SVH is an independent public hospital district serving Snoqualmie Valley and the greater East King County community.

OBJECTIVE SUMMARY: The Patient Access Department Lead oversees the daily operations of all Patient Access sub-departments. The lead partners closely with the Patient Access Manager to provide leadership coverage and presence to the registration staff in the hospital and clinics. This individual is responsible for ensuring the effective operations through organizing, scheduling, and monitoring department workloads. In addition, will monitor quality and productivity metrics and coordinates training as needed. The lead will serve as the first line of escalation for staff questions on workflows and go-to resource for staff. This position is customer service driven and the applicant must have the ability to effectively promote an exceptional patient experience while working in a highly stressful environment.

ESSENTIAL FUNCTIONS:

• Obtain and verify accurate patient demographic and financial information; communicate the purpose for all required patient documents for clinics, ED, and outpatient services.
• Ensures patient receives necessary Medicare/Medicaid disclosures, MSP verification and privacy information, including, but not limited to, education regarding the Charity policy and the hospital’s billing procedures.
• Schedule and arrive patients in both clinic and outpatient setting.
• Provides float coverage for ED and Urgent Care to cover sick calls and PTO as needed.
• Provides excellent customer service by identifying customer needs and fulfilling customer expectations.
• Excellent organizational and time management skills.
• Possess a solid understanding of health insurance and financial assistance.
• Demonstrated self-starter with a history of increasing responsibility and ability to work independently and as part of a team.

LEAD RESPONSIBILITES:

• Oversees the daily operation of all Patient Access sub-departments.
• Serves as mentor to all Patient Access, Schedulers, and referral team staff.
• Trains new staff and assists with ongoing training for existing staff.
• Responsible for staff department schedules.
• Responsible for assisting with Patient Access Manager with quality improvement measures.

REQUIRED QUALIFICATIONS: AA degree or Three years of professional experience in a medical office or related healthcare field.

BENEFITS:

We take pride in the benefits package we provide our team members. Snoqualmie Valley Hospital offers you one medical plan with multiple in-network tiers with Snoqualmie Valley Hospital, Eastside Health, and First Choice/First Health providers/network.

• Medical
• Dental
• Vision
• Pharmacy
• Health Reimbursement Account (HRA)
• Life and AD&D
• Retirement Plan
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Travel Assistance & ID Theft Protection
• Voluntary Benefits

Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.

Employee Dependents - Your legal spouse or domestic partner, Dependent children until age 26.

Waiting Period - 1st of the month following 30 days from your date of hire.

PLEASE NOTE:

• The COVID vaccine and the Flu shot (during Flu season) are a condition of employment.
• Snoqualmie Valley Hospital is a drug-free workplace. We complete drug screenings as a part of our onboarding process.