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Transwest
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Assistant Service Manager
Transwest Sioux Falls, SD
Apply
$61k-79k (estimate)
Full Time 4 Days Ago
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Transwest is Hiring an Assistant Service Manager Near Sioux Falls, SD

Transwest is seeking an Assistant Service Manager that will be responsible for dispatching work orders to the appropriate technicians and opening & closing out work orders. The Assistant Service Manager will be held accountable for effectively achieving and maintaining dealership goals regarding customer satisfaction, employee productivity, and efficient management of service technicians. When the Service Manager is absent this individual will act as interim Service Manager.
We offer the following benefits to eligible employees including:
    • Medical, Dental, and Vision Insurance
    • Life (Voluntary and Employer Paid) and Disability Insurance
    • 401(K) with company match beginning with your first contribution
    • HSA match up to $800 per year
    • FSA
    • Paid Time Off, Sick Time, and Company Paid Holidays
    • And an Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
    • Manage and directly supervisor shop staff including Administration, Mechanics, Technicians, and Service Writers
    • Assist Service Manager in training personnel.
    • Perform quality assurance activities as directed through quality assurance inspections, random quality checks and training technicians in quality assurance.
    • Assist Service Manager in resolving customer complaints and general customer relations.
    • Schedule, assign, and supervise work with the objective of maximizing the balance of quality, productivity, and profit.
    • Supervise maintenance of tools and shop equipment.
    • Customer relations including maintaining relationships with current customers.
    • Quality Assurance - Review estimates and actual repair time.
    • Labor Pricing.
    • Initial and on-going training and support of all service personnel.
    • Actively engage Service Manager and participate in annual marketing plan and budget for the shop.
    • Involved in regular monitoring of actual performance to plan and determine reasons for variance.
    • Develop and implement appropriate strategies and programs as necessary to attain the dealerships shop objectives.
    • Ensure all policies and procedures are being followed to maintain Elite Certification.
    • Carry out established company policies and procedures.
    • Perform other duties as assigned by the Service Manager.
    • Manage the day-to-day operations of the shop floor.
WORK ENVIRONMENT & PHYSICAL ABILITIES:
    • Occasionally lift/push/pull up to 45 lbs.
    • Requires frequent sitting, standing, balancing, bending or stooping for prolonged periods of time.
    • Manual dexterity, fine manipulation and the ability to reach with hands and arms.
    • Required manual dexterity and eye-hand coordination for data input.
    • Climb in and out of vehicles.
    • Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
    • High school diploma or equivalent.
    • Valid Driver's License and MVR in good standing.
    • Minimum 5 years' service experience
    • Dealership experience preferred.
    • Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
Job Details
    • Type: Salary
    • Compensation Range: $70,000.00 to $85000.00
    • Bonus Eligibility: No
    • Reports To: Service Manager
    • Shift: 1st
    • Closing Date: Open until filled.
$70,000 - $85,000 a year
Date Posted: 06-10-2024

Job Summary

JOB TYPE

Full Time

SALARY

$70k-90k (estimate)

POST DATE

06/18/2024

EXPIRATION DATE

07/01/2024

WEBSITE

transwestco.com

HEADQUARTERS

SEATTLE, WA

SIZE

200 - 500

FOUNDED

2008

CEO

TRACY SUNDERG

REVENUE

$10M - $50M

INDUSTRY

Transportation

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About Transwest

TransWest gets people to-and-from where they need to go, safely and stress-free. We offer shuttle and offsite parking solutions nationally through unique partnerships. We scope our clients transportation needs, and provide custom solutions with a smile. What do we offer? Shuttle and Commuter Services: Mobilize the workforce and reduce staff commuting time, cost and carbon footprint. Offsite Parking: Search no more. We procure parking of any size at a competitive market rate. Construction Worksite Transportation: Move people safely between parking and worksite. Event Parking and Transportation: ... Make any private or public event more accessible and enjoyable. Who are our clients? Any industry that needs effective transportation solutionstechnology, aerospace, manufacturing, construction, healthcare and events. Whats in our fleet? We are ready for any size and budget transportation request. Our fleet includes passenger vans, shuttle buses, executive shuttles, commercial buses, transit buses and luxury coaches. We are moving the transportation bar and invite you to learn more about our services. More
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The following is the career advancement route for Assistant Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Service Manager. You can explore the career advancement for an Assistant Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Service Manager job description and responsibilities

Manage and maintain computerized service requests to track service operations and close completed orders.

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Manage facility to achieve target revenue generation by maintaining service department efficiently.

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Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.

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Responsible and accountable for service delivery, asset deployments, and respond to requests from customers by phone, e-mail, or chat.

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They are also responsible for tracking service operations, coaching and training staff members, and administering payroll.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Service Manager jobs

The necessary certifications that Assistant Service Managers must have to succeed are Automotive Sales Professional and Associate Service Executive (ASE).

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The type of business an assistant service manager works for will determine their exact tasks and responsibilities.

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To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations.

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Resolve queries or complaints professionally, maintaining a polite manner at all times.

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Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.

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Step 3: View the best colleges and universities for Assistant Service Manager.

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