3 Jobs in silverdale, wa
Oxford Collection Hotels is Hiring a Guest Experience Representative Near Silverdale, WA
The Guest Experience Representative is responsible for providing the first point of contact to guests and creating an excellent first impression for the guests of the Oxford Collection of hotels while maintaining sanitation and cleanliness standards.
ESSENTIAL DUTIES & RESPONSIBILITIES: All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding the Oxford Collection of hotels standards and culture at all times.
- Guest Experience (80%): Register guests into computer system, verifying registrations, address and credit information. Answering all incoming calls with guest inquiries. Remain available to guests at all times. Provides general hotel information to guests. Responsible for appropriate key control. Solicits guest feedback regarding hotel services and take action to solve deficiencies. Updates availability in computer system as needed. Communicates frequently with housekeeping, maintenance and bistro. Ensures the front desk remains organized while maintaining sanitation and cleanliness standards at all times. Maintain integrity, confidentiality, and sensitivity when working with both internal and external clients & guests. Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures. Be knowledgeable about and able to respond to emergency situations. Report any maintenance repairs needed immediately to their supervisor or General Manager.
- Administration (10%): Must be aware of inventory of rooms at all times. Reports any guest incidents to Evening Manager, AGM and/or GM. Counts bank and reports discrepancies to management.
- Other (10%): May participate in drivers program. Other hotel related duties as assigned.
- Detail Orientation - Is accurate and methodical with details and / or numbers
- Stress Management – Functions well under stress
- Adaptability / Flexibility – Maintains focus and positive attitude amidst change or under pressure
- Interpersonal Communication – Relates well with people, verbally and in written form
- Customer Focus – Builds positive and fruitful customer relationships
- Team Orientation – Works cooperatively with others, establisher rapport, and is organizationally sensitive
- Ethics, Integrity, Values – Ably builds trust, and is widely trusted
- Company Character – Supports company vision and values
- High School Diploma or GED preferred
- One year customer service preferred
- Experience with Microsoft Office products
- Hospitality Experience preferred
- Proof of eligibility to work in the United States
- Reliable transportation to and from work
- Ability to work a flexible schedule including evening, weekends and holidays
- Regular and reliable attendance
- Must be able to stand on feet throughout the day;
- Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
- Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
- While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
- Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
All offers are contingent on preemployment screening.
Job Summary
Full Time
$44k-55k (estimate)
06/01/2024
11/26/2024
The job skills required for Guest Experience Representative include Customer Service, Microsoft Office, Customer Relationship, Customer Focus, Flexibility, Confidentiality, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Experience Representative positions, which can be used as a reference in future career path planning. As a Guest Experience Representative, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Representative. You can explore the career advancement for a Guest Experience Representative below and select your interested title to get hiring information.
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