29 Jobs in shelton, ct
Computershare U.S. is Hiring a Client Success Representative Near Shelton, CT
We give you a world of potentialIf you have a passion for delivering first-class service, and a desire to be part of a globally diverse organization, then you need look no further for your next opportunity!
The Client Success Representative position is part of the Computershare Governance Services (CGS) business unit. We are the leading global supplier of web-based entity management, board portal, and subsidiary governance solutions. Clients use our software to assist them with administration, governance, and compliance. Leading companies from all market segments look to our team of governance specialists for proactive ways to stay compliant and minimize risk in an ever-increasing regulatory environment.
A role you will loveThe Client Success Representative oversees a book of accounts to expand and retain client profitability through increased client relationship. In this position, you will be the primary contact for the client in their use of enterprise level software applications for the Corporate Governance and compliance industry. You will have the opportunity to work with specific clients on a regular basis to build a report and gain their trust. They will lean on your expertise and your research to ensure they understand how to use our platform.
This is an exciting position for a person that thrives in an environment that is ever changing and dynamic.
Some Of Your Key Responsibilities Will Include
- Establishing a positive relationship as a consultative professional
- Acts as the “conductor” of services to oversees all major client activities and coordinate
- Works to establish and sustain a strategic plan for managing the client’s use of
- Handles inbound queries through chat, email, and phone from then wider client base
- Owning client cases from start to resolution
- Ensure sensitive client issues are resolved effectively
- Conduct screenshares and walkthroughs with clients to ensure understanding of best practices and solutions
- Works independently to problem solve and test possible solutions to client questions
- Create and maintain all required case documentation on the salesforce CRM system.
- Participates in user acceptance testing
- Travels to client meetings, workshops and industry conferences as needed
- Attends applicable webinar, product training, and technical training as needed
Other Key Skills Required For The Role Include
- Track record of acting as a client advocate
- Innovative and creative thinker
- Proactive, outgoing, and ambitious!
- Strong ability in utilizing Microsoft Office
- Proven track record of “problem-solving” skills
- Excellent communication and interpersonal skills
- Ability to work as part of a larger Project team
- Ability to maintain client satisfaction and effectively manage client expectation
- Bachelor's degree (B. A.) from four-year college or university; or at least 2 years related experience and/or training; or equivalent combination of education and experience.
Rewards designed for youPaid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careers-handbook.
About Us A company to be proud ofWe're a global leader in financial administration with over 12,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to workComputershare celebrate the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes.
We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
OrganizationSince 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we’re now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.
Job Summary
Full Time
$67k-86k (estimate)
06/01/2024
06/26/2024
The job skills required for Client Success Representative include Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Success Representative positions, which can be used as a reference in future career path planning. As a Client Success Representative, it can be promoted into senior positions as an Account Executive - Advertising that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Success Representative. You can explore the career advancement for a Client Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Success Representative job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Success Representative jobs
Promote the value of the product.
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Step 3: View the best colleges and universities for Client Success Representative.
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