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Office Support Supervisor
$75k-104k (estimate)
Full Time
2 Days Ago
County of Sonoma Human Resources is Hiring an Office Support Supervisor Near Santa Rosa, CA
Position InformationSonoma Public Infrastructure (SPI) seeks experienced professionals with exceptional supervisorial skill sets to fill two Office Support Supervisor positions.Starting salary up to $ 39.42 /hour ($82,274/year)* plus a competitive total compensation package! Join Our TeamThe Sonoma County Public Infrastructure (SoCoPi) Department leads the way to a safe and sustainable community by planning, building, managing, and maintaining Sonoma County's investment in quality services and infrastructure. The department's staff of 271 supports the County's critical transportation infrastructure, including bridges, roads, street lighting districts, and traffic signals as well as the procurement and maintenance of equipment, vehicles, and real estate; purchase of goods and services; management of an airport, public transit services, and various capital projects; operation and maintenance of four Veteran's buildings and four water systems within the unincorporated areas of Sonoma County; and maintenance of multiple solid waste disposal sites.
Front Desk Office Support Supervisor
Reporting to a Customer Service Manager, this Office Support Supervisor will be responsible for supervising four front desk Senior Office Assistant staff who provide internal clerical support as well as external customer service support for members of the public and employees from other departments. This Ofifce Support Supervisor position will ensure that all customer service tasks are done on time and to department standards. This position will also perform higher level clerical support such as performing document remediation, responding to public requests for information, and maintaining records in accordance with the retention schedule.
Road Maintanenance Office Support Supervisor
DutiesReporting to the Road Operations Division Manager, this Office Support Supervisor will oversee office operations for the Road Maintenance Division and will have direct supervision of a yard clerk and may supervise extra-help yard clerks/office support as-needed. The position will be the lead for onboarding new yard clerks and training staff on proper usage of timekeeping and work-order management systems. They will be responsible for coordinating facilities operations requests for all road maintenance yards, as well as responding to Public Record Act requests. Other duties for this position include:
Sonoma Public Infrastructure (formerly the Transportation and Public Works Department) is currently recruiting to fill two full-time Office Support Supervisors. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
All positions require considerable ability to operate a personal computer and multiple software programs.
Knowledge, Skills, And AbilitiesConsiderable knowledge of: department relationships, organization, programs, services and functions to proficiently plan, prioritize, coordinate, implement, direct, review, evaluate and perform work assigned to an office support section; government or department codes, ordinances, laws, regulations, procedures, precedents, policy decisions and written format, in order to carry out office support and minor administrative functions; research, analyze and resolve specific work problems; assess accuracy and acceptability of work performance and procedures; modify work procedures and interpretation of guidelines; work practices, procedures, step-by-step sequences and timetables, in order to schedule work and resolve problems associated with the completion of minor administrative and office support duties; coordinate functions assigned to the section with other sections; the use of electronic information equipment and specific systems as used within the department.
Ability to: plan, prioritize, review, direct, implement, evaluate and perform work assigned to an office support section; understand, weigh and apply regulatory, office practice and procedural guidelines to a variety of unrelated situations; initiate and complete office support and minor administrative duties independently; make frequent and logical decisions related to the interpretation and application of regulations, laws, precedence and procedures, which may be conflicting, ambiguous or incomplete; establish and maintain cooperative working relationships with co-workers; evaluate employee work performance and suggest alternative work methods or special training to resolve work problems or improve work; carry out projects with minimal instruction and good judgement in recognizing scope and authority in providing supervision to an office support section; deal in a courteous and factual manner with the general public; use judgement and discretion in exchanging information; perform a variety of minor administrative duties related to the compilation and summary of budgetary, expenditure and revenue appropriations, expenditures, adjustments, transfers and estimates, personnel and payroll records, requisition, distribution and maintenance of inventories; workflow, workload, production output reports; a variety of similar control, statistical and account records for the section supervised; understand and carry out written and oral instructions; relieve office support staff of assigned duties as needed; use electronic information equipment and specific systems as used within the department.
Selection Procedure & Some Helpful Tips When Applying
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.Responses to supplemental questions will or may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.The Selection Procedure Will Consist Of The Following ExaminationAn Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:
Additional InformationA background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.
How To ApplyApplications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
HR Analyst: DP
HR Technician: EV
Front Desk Office Support Supervisor
Reporting to a Customer Service Manager, this Office Support Supervisor will be responsible for supervising four front desk Senior Office Assistant staff who provide internal clerical support as well as external customer service support for members of the public and employees from other departments. This Ofifce Support Supervisor position will ensure that all customer service tasks are done on time and to department standards. This position will also perform higher level clerical support such as performing document remediation, responding to public requests for information, and maintaining records in accordance with the retention schedule.
Road Maintanenance Office Support Supervisor
DutiesReporting to the Road Operations Division Manager, this Office Support Supervisor will oversee office operations for the Road Maintenance Division and will have direct supervision of a yard clerk and may supervise extra-help yard clerks/office support as-needed. The position will be the lead for onboarding new yard clerks and training staff on proper usage of timekeeping and work-order management systems. They will be responsible for coordinating facilities operations requests for all road maintenance yards, as well as responding to Public Record Act requests. Other duties for this position include:
- Assisting with preparation and delivery of a variety of written correspondence on behalf of the Road Operations and other department managers
- Maintaining road closure listings on County website and GovDelivery services, including disaster response
- Maintaining and updating a variety of division procedure/reference documents
- Pulling requested reports from the work order management system
- Backing up yard clerks answering phone calls and other public support requests
- Experience interacting with clients and staff from diverse backgrounds
- Excellent written and verbal communication skills
- The ability to be a self-starter and work independently as well as part of a team
- Experience effectively supervising, training, and mentoring staff
- Expertise in team-building and promoting a productive work environment
- Intermediate proficiency with Microsoft Office Suite
- The ability to develop and implement process improvements to increase efficiency
- An aptitude for revising priorities to handle a varying volume of work while adhering to strict deadlines
- Empathy, tact, positivity, patience, and a great sense of humor
- Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
- Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
- Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
- County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee family health plan options
- Staff Development/Wellness Pay - Annual benefit allowances of up to $650 and ongoing education/training opportunities
- Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
- Retirement - A pension fully integrated with Social Security
- Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
- Student Loan Debt Relief – County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
Sonoma Public Infrastructure (formerly the Transportation and Public Works Department) is currently recruiting to fill two full-time Office Support Supervisors. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.
- Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory .
License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.
All positions require considerable ability to operate a personal computer and multiple software programs.
Knowledge, Skills, And AbilitiesConsiderable knowledge of: department relationships, organization, programs, services and functions to proficiently plan, prioritize, coordinate, implement, direct, review, evaluate and perform work assigned to an office support section; government or department codes, ordinances, laws, regulations, procedures, precedents, policy decisions and written format, in order to carry out office support and minor administrative functions; research, analyze and resolve specific work problems; assess accuracy and acceptability of work performance and procedures; modify work procedures and interpretation of guidelines; work practices, procedures, step-by-step sequences and timetables, in order to schedule work and resolve problems associated with the completion of minor administrative and office support duties; coordinate functions assigned to the section with other sections; the use of electronic information equipment and specific systems as used within the department.
Ability to: plan, prioritize, review, direct, implement, evaluate and perform work assigned to an office support section; understand, weigh and apply regulatory, office practice and procedural guidelines to a variety of unrelated situations; initiate and complete office support and minor administrative duties independently; make frequent and logical decisions related to the interpretation and application of regulations, laws, precedence and procedures, which may be conflicting, ambiguous or incomplete; establish and maintain cooperative working relationships with co-workers; evaluate employee work performance and suggest alternative work methods or special training to resolve work problems or improve work; carry out projects with minimal instruction and good judgement in recognizing scope and authority in providing supervision to an office support section; deal in a courteous and factual manner with the general public; use judgement and discretion in exchanging information; perform a variety of minor administrative duties related to the compilation and summary of budgetary, expenditure and revenue appropriations, expenditures, adjustments, transfers and estimates, personnel and payroll records, requisition, distribution and maintenance of inventories; workflow, workload, production output reports; a variety of similar control, statistical and account records for the section supervised; understand and carry out written and oral instructions; relieve office support staff of assigned duties as needed; use electronic information equipment and specific systems as used within the department.
Selection Procedure & Some Helpful Tips When Applying
- Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
- You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
- You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
- Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.
APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED.Responses to supplemental questions will or may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.The Selection Procedure Will Consist Of The Following ExaminationAn Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria:
- Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.
Additional InformationA background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.
Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position.
How To ApplyApplications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.
The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.
HR Analyst: DP
HR Technician: EV
Job Summary
JOB TYPE
Full Time
SALARY
$75k-104k (estimate)
POST DATE
06/13/2024
EXPIRATION DATE
07/10/2024
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The job skills required for Office Support Supervisor include Customer Service, Microsoft Office, Planning, Office Management, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an Office Support Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Office Support Supervisor. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Office Support Supervisor positions, which can be used as a reference in future career path planning. As an Office Support Supervisor, it can be promoted into senior positions as an Office Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Office Support Supervisor. You can explore the career advancement for an Office Support Supervisor below and select your interested title to get hiring information.
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