Requisition No : 829085

Agency : Department of Health

Working Title : HEALTH SUPPORT SPECIALIST - 64004049

Pay Plan : Career Service

Position Number : 64004049

Salary : 32,760.00

Posting Closing Date : 05 / 31 / 2024

Total Compensation Estimator Tool

FLORIDA DEPARTMENT OF HEALTH

IN SEMINOLE COUNTY

JOB OPPORTUNITY ANNOUNCEMENT

Open Competitive

Class Title : Health Support Specialist

Salary : Bi-weekly $1,260.00 or $32,760.00 annually

Location : Florida Department of Health in Seminole County

WIC Location :

400 West Airport Blvd

Sanford Florida 32773 and

132 Sausalito Blvd,

Casselberry, FL 32707

Your Specific Responsibilities :

The incumbent functions under the supervision of the Health Educator Consultant SES (Clerical Supervisor) and is expected to process customers applying for the Special Supplemental Food Program for Women, Infants, and Children (WIC).

Determines income eligibility of current and potential WIC Program participants based on Federal and State income guidelines and procedures for income documentation.

Inputs income data accurately into FL-WiSE. Assigns WIC EBT cards to Clients and / or Authorized Representative and issues benefits onto WIC EBT cards.

Makes the appropriate follow-up appointment per Breastfeeding protocol and Nutritionist instructions. Thoroughly provides second nutrition education contacts to WIC clients after completion of nutrition / breastfeeding modules.

Instructs authorized representative on the co-caretaker / proxy procedures and certification period(s). Completes and / or updates WIC Program verification of certification / identification (ID / VOC) cards.

Instructs participants in redemption process of WIC Program EBT benefits. Notifies participant of their rights and obligations as a WIC Program participant.

Provides all new clients with "How WIC Works" pamphlet and allowed foods brochure. Follows procedures for issuing formula to Direct Distribution clients at pickup only appointments.

Offers the opportunity for Voters Registration to each eligible participant at certification, mid-certification and when address changes;

enters information into FL-WiSE and turns in all completed Voters Registration forms to elections worker. Measures height / length and weight of clients and documents this information in the WIC computer system, FL-WiSE.

Draws blood samples and performs routine laboratory tests to check the client's hemoglobin level and documents the results in FL-WiSE.

Obtains demographic data through phone interviews with current and potential WIC participants. Makes appointments for customers utilizing the FL-WISE computer system.

Schedules, reschedules, and cancels appointments efficiently and accurately, maintaining confidentiality. When assigned, retrieves voicemail messages from the appointment line thoroughout the workday, clearing all messages before the end of the day.

Returns messages or forwards voicemails as needed. Updates client information in FL-WISE system. Informs potential new clients of WIC income eligibility guidelines and advises all clients of items they need to bring to their appointment.

Provide callers with information or phone numbers for various services within or outside of the health department.

Assists with training of new WIC staff, as needed. Accurately completes and submits daily employee activity reports (EARs) and People First timesheets by required deadlines.

Ensures that time is recorded accurately, and that EARs and timesheets match prior to submitting to supervisor. Represents DOH-Seminole WIC Program through active participation in outreach activities / community events that will promote increased WIC participation;

attends at least two events per year. Participates in nutrition and breastfeeding education activities and completes all periodic DOH and WIC required training.

• Required Knowledge, Skills, and Abilities : Knowledge of : general office procedures, practices and organization skills;
• cultural sensitivity. Skill in : providing professional customer service; effective communication; Ability to : use online computer system and word processing;
• do basic math calculations and good language skills; work a flexible schedule as needed; organize and maintain files and records efficiently;

follow instructions and review data for accuracy and completeness; function in a busy environment; perform multiple task while maintaining organization of area.

Qualifications :

• At least two years of verifiable experience working in a healthcare setting (hospital, clinic, doctor office, or health department)
• At least two years of verifiable customer service experience in a healthcare setting (hospital, clinic, doctor office or health department)
• At least one year of verifiable experience performing data entry in a healthcare setting (hospital, clinic, doctor office or health department)
• Willing to work before, during, and / or beyond normal work hours or days in the event of an emergency? This may include working in a special needs or Red Cross shelter, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural? Emergency duties

Florida Department of Health Mission, Vision, and Values :

Mission :

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision :

To be the Healthiest State in the Nation.

Values :

I nnovation : We search for creative solutions and manage resources wisely.

C ollaboration : We use teamwork to achieve common goals & solve problems.

A ccountability : We perform with integrity & respect.

R esponsiveness : We achieve our mission by serving our customers & engaging our partners.

E xcellence : We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work :

WIC Locations :

400 West Airport Blvd

Sanford Florida 32773 and

132 Sausalito Blvd,

Casselberry, FL 32707, or Location

The Benefits of Working for the State of Florida :

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including :

Annual and Sick Leave benefits.

• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

Retirement plan options, including employer contributions

For more information, please click www.myfrs.com);

Flexible Spending Accounts.

Tuition waivers;

And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised :

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and / or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

Note : You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

For more information, please visit the SSS website : http : / / www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida.

Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system.

E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and / or beyond normal work hours or days.

Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge.

These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer / Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and / or People First Service Center (1-866-663-4735).

Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.

0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply.

Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code.

Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

Last updated : 2024-05-23