Summary of Job Descriptions

The Manager, Associate Relations is responsible for managing a team of Associate Relations associates engaged in investigating and resolving associate complaints or concerns. This position works with Operations leaders, Field HR, and Legal to develop and implement positive workplace practices and strategies aligned with the company’s Mission, Values, and Culture.

You’ll get a chance to:

• Respond to and investigates associate or guest complaints related to associate relations issues, such as discrimination, harassment, wage and hour laws, or unfair treatment.
• Maintain accurate records in compliance with company procedures and recommends actions to be taken following federal, state, and local laws and company policies.
• Collaborate with Legal team to prepare formal written responses and documentation.
• Attend EEO hearings, mediations, or settlement negotiations.
• Manage a team of Associate Relations associates engaged in investigating and resolving associate complaints or concerns.
• Review all recommended actions developed by members of the team to resolve associate relations issues in the field.
• Collaborate with Operations leaders, Field HR, and Legal to develop and implement positive workforce practices and strategies aligned with the company’s Mission, Values, and Culture.
• Coach and advise Operations leadership on associate relations to achieve problem resolution without litigation.
• Responsible for hiring and retaining staff and for developing and elevating associate performance to support the company’s business and growth strategies.
• Review and revise formal written responses and documentation prepared by members of the Associate Relations team for complaints handled by team members.
• Participate in actions (hearings, mediations, etc.) related to these cases as needed.
• Review and revise formal written responses and documentation prepared by members of the Associate Relations team for complaints handled by team members.
• Participate in actions (hearings, mediations, etc.) related to these cases as needed.
• Lead, strategize, or participate in special projects and/or training related to legal compliance involving Support Center departments and Operations.

How we reward you:

• Hybrid Work schedule
• 401K with company match
• Yearly bonus opportunity*
• Full medical, dental, and vision insurance *
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays*
• Continuous education assistance and scholarships*
• Income protection including Disability, Life and AD&D insurance*
• Bereavement leave*

• Benefits available for eligible permanent full time associates

Your background & experience:

• Bachelor’s degree required; business and/or HR majors and PHR/SPHR or equivalent preferred.
• Minimum five to seven years HR Generalist experience in employee relations, training and development, recruiting, and people management, preferably in a retail/hospitality environment.
• Successful completion of initial and periodically required training
• Obtaining a valid Food Handler's Card within 30 days of employment is a requirement of this position.
• If hired, completion of annual store training.
• Successful completion of GMIT training.

Panda Strong since 1983

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,000 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here

We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to blossom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and prohibits discrimination and harassment on the basis of race, color, religion, sex, national origin, disability, age and any other basis protected by the laws which apply where we operate. Panda provides accommodations for disabilities and religious observance purposes as required by law.
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