POSITION PURPOSE

The Fraud Investigator is responsible for ensuring conformity and adherence with all applicable state and federal laws and regulations maintaining to the Bank's Fraud Program.

Fraud Investigators are responsible for evaluating the circumstances of a case of suspected fraud and make recommendations about future measures. They may work with different institutions including law enforcement agencies, insurance companies, professional organizations, banks, etc. They interview witnesses, complainants, and employees and research transactions and records to present investigation results and to possibly testify in court.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Investigations
• Analyze alerts received from fraud system as well as daily, weekly, and monthly reports designed to detect suspicious activity. Identify trends, patterns, and unusual activity, and escalate activity deemed suspicious to case status for further investigation. Conducts investigation for escalated alerts.
• Conducts in-depth external investigations or complex problems or situations and provides recommendations and/or solutions.
• Interviewing customers or individuals who may have information on fraud allegations.
• Determines scope, timing, and direction of investigations, to include identifying case issues and evidence needed, based on analysis of evidence, complaints, or allegations of law violations. Handles all necessary documentation and required research.
• Prepares correspondence letters and requests for information from customers.
• Prepare evidence for subpoena requests.
• Writing reports/narratives on your findings for case documentation, report to management and referrals.
• Review surveillance footage.
• Other duties as required.
• Business Partnership/Internal and External
• Responds to inquiries or refers inquiries to the appropriate department or person and exhibiting the necessary follow through with customers and/or staff involved.
• Partners with other Financial Institutions, Law Enforcement Agencies and Adult Protective Services to exchange information and coordinate case investigation collaborations on identified organize crime rings, public corruption, financial crimes, elderly abuse, and other violations of federal or state statutes.
• Assist the Fraud Manager in ensuring department activities run smoothly and efficiently by providing leadership and training within the department.
• Assists Bank personnel in resolving inquiries or issues relating to fraud matters.

QUALIFICATIONS

Education/Certification:

Bachelor’s Degree preferred in welfare, criminology, finance, or business-related field.

Educational experience, through in-house training sessions, formal school or financial

industry related curriculum should be applicable to the financial industry.

Certified Fraud Examiner preferred

Experience/KNOWLEDGE Required:

Ten years banking experience along with five years related experience and/or training. Work related experience should

consist of in-depth background in fraud investigations and analysis and compliance/operational support.

Skills/Abilities:

Ability to make appropriate judgments and decisions with limited guidance.

Language Skills – Ability to read and comprehend simple instructions, short

correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills – Ability to add, subtract, multiply, and divide in all units of measure,

Using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret

bar graphs.

Reasoning Ability – Ability to apply common sense understanding to carry out detailed but

uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized

situations.

Excellent planning and organizational skills, including the ability to work independently on

projects of high complexity with minimal supervision.

Ability to maintain confidentiality and instill trust within the organization.

Proficient in Microsoft Word, Excel, and PowerPoint.

Ability to multitask is essential.