Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves.

Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.

S. Virgin Islands all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field.

You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

Enterprise offers career opportunities in our with an .

Job Description Summary :

Responsible for various day-to-day service needs with regards to the physical condition, appearance

and operational efficiency of the property, ensuring a safe and attractive living environment for residents, exceptional quality and service, and sustained resident satisfaction.

ESSENTIAL JOB DUTIES INCLUDE THE FOLLOWING :

Consistently and genuinely demonstrate the HEROES principles of being Helpful, Engaged, Responsive, Outstanding,

Excellent and Successful in all activities and interactions.

• Ensures timely, accurate, and high quality completion of resident service requests.
• Performs a variety of routine, preventive, scheduled, and emergency maintenance repairs, as well as general upkeep tasks

throughout the community and on all equipment; maintains appropriate logs and records.

Contributes to marketing efforts and resident satisfaction by providing excellent customer service; communicates

effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of

concern are addressed promptly and professionally.

Ensures that all areas are kept safe, tidy and free of trash, debris and animal waste, including the cleanliness of the

dumpster areas, as well as the necessary preparation of dumpsters for trash pick-up.

Continuously monitors all areas of the community and grounds to ensure they are properly and safely maintained; advises

management of any areas needing attention.

• Participates in apartment turnovers as directed. Repairs, renovates, paints, and cleans vacant apartments.
• Maintains landscaping including watering of the flowers; performs snow removal as needed.
• Ensures understanding and compliance with all policies and procedures in accordance with and as outlined in both the

Enterprise Residential Properties Operational Policies and Procedures Manual and the Human Resources Manual that are relevant to your position.

• Responds timely, appropriately, and courteously to emergencies.
• Participates in and attends all required in-service training sessions.
• Supports other communities as assigned by management.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES :

This position has no supervisory responsibilities.

ESSENTIAL SKILLS, EXPERIENCE AND TALENTS :

• High School Diploma or G.E.D.
• Basic skill in areas such as carpentry, plumbing, electrical, HVAC, equipment repair, and painting.
• EPA Section 608 Technician Certification- Type II or Universal Certification (or ability to obtain within 90 days of employment).
• Ability to demonstrate proficiency in the use of hand and power tools.
• Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
• Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
• Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and / or documentation.
• Excellent interpersonal skills. Positive attitude, enthusiasm and energy. Strong customer service orientation to older adults.
• Strong attention to detail.
• Proficiency with basic computer keyboarding and navigational skills.

REQUIREMENTS :

• Provide basic tool set.
• Possess and maintain timely and reliable transportation.
• When on-call, be ready, available, fit for work, and able to report to the property within 30 minutes of receiving a call.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this job, the associate is frequently required to stand, walk, use hands to finger, handle, or feel objects, tools, or controls, reach with hands and arms, climb or balance, stoop, kneel, crouch, crawl, talk and hear.

An individual in this position will be required to push, lift or carry weight up to 50 pounds. The associate will occasionally be required to transport appliances, furniture, or other large objects using the appropriate safety equipment, while ensuring the safety and security of the property, residents and staff.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

For safety purposes, work shoes / boots (non-tennis shoes) are a requirement. Must also have the ability to access all areas of the community without the assistance of an elevator.

Last updated : 2024-05-21