WHO We Are:

Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we’re committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we’ve constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies

We are seeking a Universal Banker to join our Raleigh, North Carolina!

The Universal Banker serves as a liaison between the member and the credit union in our Branches. Provide account information by phone or in person, as well as information on the full range of credit union products and services. Open accounts for members, resolve issues, and professionally handle the member’s daily needs.

WHAT You'll Do:

• Manage the consumer loan process from initiation through pre-qualification to closing, including: interviewing loan applicants, preparing applications, preparing files for processing and underwriting, providing timely accurate disclosures to members, and troubleshooting issues that may arise.
• Work with members (customers) to meet their financial service needs.
• Promote credit union products and services based on member’s needs.
• Process share deposit payments, loan payments, CD and lines of credit transactions, etc.
• Disburse cash and check withdrawals.
• Open, close, and balance cash drawer daily.
• Handle Vault Teller responsibilities and balance ATM daily.
• Initiate conversations suggest new products and services.
• Participate in Credit Union outreach events.
• Adhere to general regulatory procedures.

WHAT You’ll Need:

• 3-5 years in a financial institution or other customer service industry preferred.
• Ability to form and maintain strong relationships with internal and external customers.
• May be required to travel to cover other branches.
• High school diploma or equivalent.

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"

If you are interested in who we are and what we do; have a strong desire to work in an organization that places a high priority on teamwork and collaboration; and are interested in working to help create economic opportunity for all – THIS is the place for you! "Click the “apply now” button to apply!"

Compensation:

Competitive nonprofit compensation, based on experience, plus a generous benefits package. Starting at $22.00 an hour.

For more information, please visit www.self-help.org.

Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Tuition reimbursement
• Vision insurance

Experience level:

• 3 years
• 4 years
• 5 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (Required)
• Cash handling: 2 years (Required)

Language:

• English and Spanish (Required)

Ability to Relocate:

• Raleigh, NC 27610: Relocate before starting work (Required)

Work Location: In person