REPORTING RELATIONSHIPS

Reports to: Support Services Manager

GENERAL SUMMARY

Works under the supervision of the Support Services Manager. The Support Services Assistant’s primary job function is to greet the patient in a professional, friendly, and positive manner facilitating an efficient intake and discharge process among multiple systems. The assistant is responsible for collection and verification of accurate financial and clinical information. Performs other duties as assigned.

QUALIFICATIONS

Education:

• High School Diploma or successful completion of an equivalent High School Exam Required

Licensure:

• BLS/AED within 90 days of hire required

Experience:

• Moderate computer skills preferred.
• Three months of on the job training. Previous organizational experience preferred.
• Basic knowledge of medical terminology preferred

Interpersonal Skills:

• Excellent interpersonal skills are necessary to communicate positively and courteously with patients, patient's families, visitors, peers, and coworkers.

Essential Technical/Motor Skills:

• Ability to enter, process, and retrieve data from multiple systems and triage priorities appropriately.
• Ability to assist with patient direction and way-finding

Essential Physical Requirements:

• Ability to sit for long periods of time while working with computer, occasional bending, reaching above shoulder level and squatting.
• Frequently lifts 25 pounds or less.
• Occasionally lifts up to 50 pounds when lifting computer paper etc.
• Ability to concentrate on several tasks simultaneously.
• Must interact with the public in a positive and courteous manner.
• Works independently without close supervision.

Essential Mental Requirements:

• Work requires analytical abilities to determine priorities where options are limited and to gather information necessary to complete registration.
• Ability to concentrate on several tasks simultaneously.
• Must be able to interact professionally with all customers and co-workers.

Essential Sensory Requirements:

• Ability to speak clearly, good vision is required to perform technical and computer skills.

Exposure to Hazards:

• None

Other:

• N/A

JOB SPECIFIC DUTIES AND PERFORMANCE EXPECTATIONS

The following is a summary of the major job duties of this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

JOB SPECIFIC COMPETENCIES

INSTRUCTIONS: Rate if the employee demonstrates competence, does not demonstrate competence, or if the competence is not applicable during this performance/competence review period.

• Method of Assessment: (DO) Direct Observation, (V) Verbalized Knowledge, (ET) Education/Training, (T) Tested
• Population Served: (I) Infant, (P) Pediatric, (Adol) Adolescent, (A) Adult, (G) Geriatric, (AA) All-age specific, (NA) Non-age specific

1. Greetings: Demonstrates competence to perform the following:

• Answers multi-line phone professionally and promptly

• Greets patients and visitors using AIDET C in a kind and welcoming tone

Method of Assessment: DO

Population Served: NA

2. Registration/Check In/Check Out: Accurately registers and checks in patient at each visit

• Collects/updates insurance and demographic information in EHR

• Verifies insurance eligibility utilizing EHR

• Collects required copay/payment

• Updates all required fields in registration information including but not limited to patient's name, address, phone, contact method, insurance information, ethnicity, and race

• Links associated parties to patient's accounts

• Verifies patient is registered as a Person before creating new patient record

Method of Assessment: DO

Population Served: NA

3. Daily Cash Balance: Balances cash draw and daily payments

• Counts cash /checks in drawer at beginning and end of each day

• Completes the Daily Cash Receipts Report and sends to cashiers with deposit

• Sends copy of required information to accounting and physician billing departments

Method of Assessment: DO

Population Served: NA

4. Incoming Mail and Faxes: Retrieves, reviews and distributes mail and faxes according to policy

• Scans appropriate documents in EHR

• Processes Medical Records request following HIPAA guidelines

Method of Assessment: DO

Population Served: NA

5. MIPS: Achieves MIPS by:

• Obtain email address and enroll into patient portal.

• Incorporates CCDA's into MOSAIQ

Method of Assessment: DO

Population Served: NA

6. Referrals and Procedures: Schedules referrals:

• Processes incoming and outgoing referrals registrations and scheduling

• Notifies patient and/or referring Providers of appointments

• Obtains records for new consults

Method of Assessment: DO or E/T

Population Served: AA

7. Clerical Supplies: Demonstrates competence to perform the following:

• Properly stocks reception area

• Orders supplies from warehouse

• Uses of risers for storage

Method of Assessment: DO

Population Served: NA

8. Use of Office Software: Demonstrates proficient knowledge of designated systems.

9. Non-Clinical Cultural Diversity: Demonstrates sensitivity to cultural diversity for the services provided to visitors, staff, patients and their families

Method of Assessment: DO, ET or V

Population Served: NA