Sawgrass CC is currently seeking an IT Support Technician.

Job Functions:

Identify, log, and resolve technical problems with software applications and computer hardware.

• To set up and manage user accounts and permissions to consent access to a network
• Upholding and testing security, blocking unapproved access to the network, company assets, and facilities
• Update and maintain computer inventory and equipment
• Maintain and resolve issues on LAN, VoIP telephone, AV systems connections
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software
• Endorse and apply upgrades to systems to ensure durability
• Assess functional needs to regulate system purchase specifications
• Resolve hardware and network connectivity issues
• Validate & approve VPN access for all remote users
• Assist in technical upgrading and maintenance of entire desktop systems
• Support in testing and deployment of new applications and systems
• Train and guide staff in acceptable hardware and software usage
• Operate the sound system and video equipment to conduct digital and in-person meetings, live-stream and/or recorded meetings, business conferences, miscellaneous events
• Set and strike Audio-Visual equipment, mix soundboards, setup and monitor single and multi-room projection, and web streaming services
• Maintain Inventory of Audio-Visual Equipment
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.

The software, hardware, network security programs, and data storage systems you will be working with are constantly changing. Your commitment to ongoing education will be important for staying current and fully informed.

What you get to do every single day - Managing the operation of all local area networks and services related to wide area networks, following company policies and procedures - Providing control measures for LAN security, antivirus, and spam - Troubleshooting and fixing local area networks.

Job Qualifications and Requirements:

• 3 years of related work experience or technical training or equivalent combination of education and experience
• Solid experience and understanding of IT services and products
• Enthusiastic about technology and willing to learn and stay on the cutting edge
• Windows Desktop Operating System
• Active Directory
• DNS, DNS - Domain Name System
• DHCP
• Microsoft Windows Server
• Azure Active Directory
• RDP

• Preferred: A , Network , ITIL