Patient Service Representative
JOB SUMMARY
Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process.
PRIMARY FUNCTIONS
1.Provide a courteous, professional working environment
2.Maintain effective communication with patients, coworkers, and supervisor
3.Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility
4.Verify insurance and set eligibility dates in system
5.Call and remind patients to bring missing information to their appointment
6.Collect payments and patient-responsible balances
7.Post charges to patient accounts
8.Scan and import demographic and clinical documentation into patient charts
9.Schedule appointments as needed
10.Monitor patient schedule to accommodate walk-in patients
11.Direct patients to the proper department for assistance
12.Answer multi-line telephone system
13.Operate office equipment, i.e. fax, copier, computer, and credit card machine
14.Provide copies of patient medical records as requested
15.Contribute to the positive image of the front office operations
16.Other responsibilities as assigned
EDUCATION AND EXPERIENCE
1.High school diploma or equivalent is required
2,Optometry experience preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
1.Customer-friendly attitude Knowledge of ICD-10 and CPT codes
2.Money and balancing skills
3.Knowledge of bank deposits
4.Good communication skills
5.Ability to function effectively under stress
6.Good evaluative judgment
7.Computer literacy
8.Ability to perform accurate data entry
9.Ability to work well with people
10.Ability to multi-task
ADDITIONAL QUALIFICATIONS
1.Bilingual (English/Spanish/Creole) a plus.
2.One year experience preferred.
RELATIONSHIP REPORTING
1.Reports to the Center Manager
PHYSICAL REQUIREMENTS
1.Ability to sit and view a computer screen for extended periods of time
2.Ability to perform repetitive hand and wrist motions for extended periods of time
3.Ability to handle and/or feel objects, tools, etc.
4.Ability to frequently walk, stand, and reach with hands and arms
5.Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl
6.Ability to occasionally lift and/or move up to 25 pounds
7.Vision abilities must include vision, color vision, depth perception, and ability to adjust focus
Employee Signature Date
Employee Name
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