The Customer Service Speacialist is responsible for the interaction with customers to provide information in response to inquiries about products and services, and to handle and resolve complaints. Initiate and process orders, seek and qualify new customers.

Responsibilities & Duties:

• Answer telephones, receive inbound fax and email communications, understand and field or route appropriately
• Provide information to customers and prospective customers
• Provide administrative support to Management
• Apply detailed product knowledge to develop new product orders
• Develop and qualify new prospects through established customer qualification process
• Greet visitors or callers and handle their inquiries or direct them to the appropriate persons or departments according to their needs
• Work to develop new product orders
• Create and maintain appropriate order documentation
• Provide customers with product support
• Complete and maintain product, order and shipping documentation
• Develop and maintain effective working relationships with customers
• Develop and maintain necessary reports for management
• Meet expectations for attendance and punctuality

Skills:

• Experience with MS Suite and Quickbooks

• Strong organizational skills, ability to multi-task and ability to exercise independent judgment
• Must be detail-oriented
• Excellent communication skills, both oral and written

Hours:

Monday - Friday 8:30am - 5:00pm 

40 hours per week

Benefits:

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Gulf Fiberoptics is an EEO employer