Job Location Multiple Locations - Oak Park, IL Education Level High School **Job Purpose:**

The Pool Assistant Manager (PAM) is responsible for overseeing and managing the comprehensive operation of two aquatic facilities and all related programs. This includes staff management of AFCs, cashiers, concessions staff, aquatic staff, and support staff. The PAM ensures that both Rehm Pool and the Ridgeland Common Recreation Complex present a safe, inviting, clean, and customer focused environment. They are expected to manage and execute emergency response,

**Essential Functions:**

* Pay close attention to detail, correct problems, redirect staff focus, and ensure customers are receiving the best possible customer service.

* Assist in the management of the day to day operations of the pools to ensure an efficient and effective pool operation.

* Mentor and guide staff to work to their full potential.

* Direct numerous part time staff to ensure that they are competing assignments, following policies and procedures, and representing the Park District successfully.

* Handle staff discipline properly and report to full time staff members.

* Have a basic understanding of filter room operation to ensure that proper filtration and water treatment is occurring. Be able to notify needed staff or troubleshoot as needed.

* Ensure any incident at the facilities is properly responded to by staff. Assist in addressing customer concerns, rectifying safety issues, or responding to fecal or vomit incidents.

* Ensure facility cleanliness is at the forefront for all staff. Assign cleaning responsibilities as necessary and ensure that a cleaning plan is in place for facility closings or transitions.

* Ensure that aquatic staff is adhering to all safety requirements and policies in order to make the pools safe for patrons.

* Ensure that all paperwork is being filled out correctly and completely including cash handling, concessions, aquatics, and operations documents.

* Assist in the hiring, training, and scheduling of all staff.

* Act as a teacher, coach, and mentor to all staff throughout the season in order to increase productivity, quality, and efficiency

* Complete end of season evaluations for part time staff.

* Manage daily facility openings and closings based on schedules or weather conditions.

* Develop staff management plans to effectively use Park District resources. Send staff home when not needed due to low attendance.

* Ensure a strong level of communication with all direct reports, co-workers, supervisor, and other aquatics staff.

* Ensure that camp management is being executed by support staff, address safety concerns as needed.

* Ensures that all regular safety inspections, equipment inspections, filter room and facility inspections are completed in a timely fashion by the appropriate staff.

* Maintain a complete understanding of Park District emergency action plans and acts as a leader in the execution of the plan when required. Assist with emergency procedures and building evacuation.

* Attend all pre-season and in season meetings and trainings as required.

**Additional Functions**

* Lead Ellis &Associates operational audits under the direction of the Aquatic and Rink Manager.

* Assume the role of an Aquatic Facility Coordinator or other staff member as needed in the event of low staffing levels.

* Transport materials and supplies between sites as needed.

* Ensure that all cash is handled in appropriately according to district standards

* Assist with special events

* Assist with facility set-up and take down

**Knowledge, Skills and Work Experience**

Required

* Valid IL Drivers License

* High School Diploma or GED

* E&A Lifeguard license

* Customer Service Focused

* Ability to supervise, direct, and manage a large staff

* Organization and interpersonal skills

* Planning and problem solving skills

* Ability to respond to problems or stressful situations at all times with good judgment and accuracy

* Oral and written communication skills

* Ability to follow directions and work with limited supervision.

* Ability to work effectively with the entire District staff, work with a variety of people and personalities, and maintain a positive working relationship with other employees

* Establishes the highest standards of ethical conduct

* Certification in Advanced Cardio Pulmonary Resuscitation (CPR), First Aid and Automated External Defibrillator (AED) within 1 month of employment and keep certification current. The District provides this training.

****Recommended****

* E&A Certified Lifeguard Instructor

* Certified Swim Instructor

* Certified Pool Operator (CPO) Certified

* Knowledge of pool equipment and maintenance

* College Diploma preferred, or equivalent educational experience

****Work Environment, Physical Demands and Considerations****

* Frequently Standing, balancing, or walking

* Occasionally - Climbing, stooping, kneeling, running

* Strength- Work requires handling heavy weight (up to 50 lbs) materials or equipment

* Other Requirements may include talking, hearing, and seeing to perform assignments. May be exposed to pool chemicals.

* Will be exposed to chemicals such as cleaning materials, acids, glues, chlorine.

* Will be exposed to occasional inclement weather including extreme heat, humidity, cold, rain, and wind.

* Some exposure to noise, dust, fumes, and elevation.

* Ability to communicate effectively in a clear concise manner.

* Ability to understand and carry out verbal and/or written instructions efficiently and effectively.

* Ability to work independently and with others.

* Must possess good safety awareness and judgment.

**Customers:**

Internal: Employees of Park District; Board of Park Commissioners

External: Patrons of Park District of Oak Park; residents of Oak Park, WSSRA, Partner Organizations including governmental and non-profit groups, and the Oak Park Business Community

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee for this job. Duties, functions, activities or responsibilities may change at any thime with or without notice.*