Position : Clinical Support Representative

Location : Murrysville, PA

Work Hours : 1st Shift Onsite

Duration : 6 Month

Job Description

Outcomes:

· The Clinical Support Representative, Project UNO has the primary responsibilities within the call center of:

· Responding to remediated patient product inquiries via telephone or in written communication via internet-based email.

· Possesses interpersonal skills and technical/clinical product knowledge and expertise which are critical to responding to daily patient-centric activities.

· Troubleshooting problems with malfunctioning electro/mechanical equipment.

· Ability to interact on a professional level with patients/caregivers concerning remediated devices.

· Documents all patient interactions following the assigned Quality System Procedures.

· Reports all quality product failure claims per approved process.

· Willingness and ability to work in a warehouse environment setting PAP devices that will be shipped to patients.

Education:

This position requires:

· A.S or B.S in Respiratory Therapy from an Accredited Respiratory Therapy Program

· Current RRT or CRT

· Current license in Respiratory Therapy

· Advanced Computer Skills

Experience:

A successful candidate will have:

· A minimum of 2 years of appropriate Clinical experience in Hospital and/or Homecare Clinical Setting is preferred

· Understanding of CPAP/BIPAP devices preferred

· Professional phone skills and Customer Service Skills highly desired.

· Experience with use of software including Microsoft Office, Word, Excel preferred

· SAP experience highly desired

· Experience in the medical device industry preferred, but not required.

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Clinical Support: 3 years (Preferred)
• RRT or CRT: 2 years (Preferred)

Work Location: In person