Midwest Refrigerated Services is a full-service 3PL company providing refrigerated logistics services for the food industry. Based in Milwaukee, WI, we operate the largest fresh 48 state LTL consolidation pool with more than 100 trucks, and offer multiple sites with cooler, and air-conditioned storage, distribution, and cross-docking services. We operate refrigerated and non-refrigerated warehouses for storage needs but also Value-Added Services such as specialty packing, kitting and fulfillment needs. We work with some of the household names that your family puts on the dinner table every night. It’s an important job, one that makes a difference in your community. This is the first step in launching your career with a family-run company that cares about you, your family, and your success. We encourage our employees to learn and grow with us, while enjoying the friendly culture and great benefits that come with the MRS experience.

The Center of Excellence is responsible for the accurate, timely and efficient processing of transactions in support of our operating businesses. The team is specifically focused on Invoicing, Settlements, Payroll, Collections and related data and process management. The COE Specialist is responsible for developing, executing and optimizing processes in support of the above functions.

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• M odesty
• I ntegrity
• D ependability
• W ork Ethic
• E fficiency
• S afety
• T rust

It is the expectation that all employees exemplify these values.

General Accountabilities include:

• Responsible for customer communication via phone, email, and customer portals to ensure maximum customer service.
• Audit invoices for accuracy prior to getting to customers for payment discrepancies.
• Communicate with Customers on past due invoices and discrepancies.
• Ensure that all documents are included to invoices per customer requirements.
• Responsible for multiple customer accounts and/or processes.
• Updating customer profiles as needed on both the invoicing, and customers AP contact and requirements.
• Maintain accurate and detailed Standard Operating Procedures
• Root cause errors and recommend process changes to improve accuracy, timeliness, and efficiency of assigned tasks

Skills Required:

• Ability to communicate with employees, contractors, managers, and customers via email, telephone or in person.
• Ability to solve practical problems.
• Competent in using Microsoft Office Suite.
• Preference of at least 2 – 3 years of experience in administrative functions.

• Demonstrate a high attention to details and being able to meet strict deadlines.

• Be able to work with a team, capable of influencing others and communicating across business units.
• Well organized and process orientated.
• Must have strong communication, and customer service skills
• High attention to detail.

Benefits and Perks:

MRS benefit offerings include medical, dental, vision, Flex Spending Account, Dependent Care Flex Spending Account available the 1st of the month following 30 days of hire. Additional benefits available 1st of the month following 60 days of hire include Critical Illness, Identity Theft, Accident, Hospital Indemnity, company paid life insurance, company paid short-term disability, company paid long term disability and 401K plan with company match. Our employees also enjoy Paid Time Off (PTO), Holiday Pay (with 2 Floating Holidays), Referral Bonuses, and access to the EAP program. Our benefits provide employees the flexibility to choose the type of coverage that meets their needs.

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.