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The IT Process Manager is responsible for the operational management of an Information Technology Infrastructure Library (ITIL) process(s). The Process Manager’s responsibilities include planning and coordination of all activities required to be carried out, monitoring, and reporting on efficiency and effectiveness of the processes assigned. Additional responsibilities include sponsorship, process designs, change management and continual improvement of the process(s) and reporting metrics. The Process Manager will champion, lead, and enforce established policies and ensure IT departments, subcontractors, vendors, and customers understand and follow all process policies and procedures. The IT Process Manager will support the tools and ESM (Enterprise Service Management) platform supporting all ITIL processes. This is a critical role in aligning IT Services with stakeholders such as Supply Chain, and Finance. This role will focus on improving the quality and consistency of the delivery of IT services across the health system and contribute to service strategy, design, operations, and measurement of the overall effectiveness of IT Shared Services.
SHIFT AND SCHEDULE
Full Time: 8:00 AM – 5:00 PM
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
EDUCATION AND EXPERIENCE
PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
Full Time
$119k-145k (estimate)
06/12/2024
06/27/2024
midlandhealth.org
KANSAS CITY, MO
25 - 50
Private
RESHUNDA N FUGATE
$50M - $200M
Ancillary Healthcare