Medicare Advantage Sales Coordinator Metairie , Louisiana We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with Blue Cross.

Please note that effective Jan. 4, 2022, Blue Cross and Blue Shield of Louisiana will require any employee who enters any of our offices or who interacts in person with anyone for company business purposes to be fully vaccinated for COVID?19, unless legally entitled to a reasonable accommodation related to religious or medical exemptions. Please note this is subject to change at any point in time to ensure compliance with company policy or government mandates.

Residency in or relocation to Louisiana is preferred for all positions.

**Grade 6**

**POSITION PURPOSE**

Responsible for the maintenance of Medicare Advantage databases pertaining to commissions, producer data, training, and compliance. Position works with producers, and internal personnel coordinating sales and marketing activities. Works with producers and internal staff with Medicare advantage enrollment, sales and compliance.

**NATURE AND SCOPE**

* This role does not manage people

* This role reports to this job: MANAGER, MEDICARE SALES OPERATIONS

* Necessary Contacts: All levels of organization management including senior level, departmental and team members.Government Agencies, Program/Project Managers, Business Analysts, Business Owners, Departmental Management and External Partners and consultants.

**QUALIFICATIONS**

**Education**

* High School Diploma or equivalent is required

**Work Experience**

* 2 years in the healthcare insurance industry is required

**Skills and Abilities**

* Must have experience with sales, sales support or marketing support operations.

* Must have strong working knowledge of the Centers for Medicare & Medicaid Services (CMS) regulations and Medicare-associated products.

* Leverage analytical, problem solving and critical thinking skills to resolve complex issues.

* Requires ability to learn quickly and communicates verbally and in writing.

* Requires excellent communication, interpersonal, time management and organizational skills.

* Must demonstrate PC skills including Microsoft Office (e.g., Word, Excel, Outlook, etc.)

* Must be able to assist both internal and external customers in a variety of situations as well as handle multiple tasks concurrently.

* Able to cohesively work in a team environment to ensure efficient and effective completion of all tasks for assigned groups.

**Licenses and Certifications**

* Must be able to obtain and maintain Louisiana Health Insurance License. 1 year

* Must be able to obtain and maintain annual AHIP Medicare Certification. 1 year

**ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS**

* Answer calls from both producers and potential prospects and identify the type of assistance required and work to resolve questions timely and accurately.

* Respond to emails with questions from producers to help complete in-process enrollment applications.

* Complete the documentation necessary to track ongoing issues and facilitate the reporting of overall trends.

* Support sales process for both Medicare Advantage Individual (producers) and Medicare Advantage Group (pre-sales prospects).

* Share benefit design and confirm in-network providers and covered prescription drugs for stakeholders

* Supports sales events, broker training and enrollment events

* Track sales leads for career and independent producers in AgentCubed

* Provide support documentation/recorded calls for Producer Grievances and Compliant Tracking Modules (CTM)s from CMS.

* Responsible for producer contracting, certifications and new plan year training documentation to ensure Producer are ready to sell.

* Manage and track the inventory of giveaways and sales materials that are used to support sales events and outreach.

* Support commission questions and statement issues.

**Additional Accountabilities and Essential Functions**

*The Physical Demands described here are representative of those that must be met by an employee to successfully perform the Accountabilities and Essential Functions of the job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions*

* Perform other job-related duties as assigned, within your scope of responsibilities.

* Job duties are performed in a normal and clean office environment with normal noise levels.

* Work is predominately done while standing or sitting.

* The ability to comprehend, document, calculate, visualize, and analyze are required.

#LI_JH1

**An Equal Opportunity Employer**

**All BCBSLA EMPLOYEES please apply through Workday Careers.**

PLEASE USE A WEB BROWSER OTHER THAN INTERNET EXPLORER IF YOU ENCOUNTER ISSUES (CHROME, FIREFOX, SAFARI)

**Additional Information**

Please be sure to monitor your email frequently for communications you may receive during the recruiting process. Due to the high volume of applications we receive, only those most qualified will be contacted. To monitor the status of your application, please visit the "My Applications" section in the Candidate Home section of your Workday account.

If you are an individual with a disability and require a reasonable accommodation to complete an application, please contact recruiting@bcbsla.com for assistance.

In support of our mission to improve the health and lives of Louisianians, Blue Cross encourages the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free.

*Blue Cross and Blue Shield of Louisiana performs background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner.*

*Additionally, Blue Cross and Blue Shield of Louisiana is a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.*

**JOB CATEGORY:** **Sales, Marketing & Product Management**