1 Job in marlborough, ma
Integrated Resources Inc is Hiring a Helpdesk Support Technician Near Marlborough, MA
Hiring two temps
1st temp) strictly 6 months to cover an LOA. Will not be extended.
2nd temp) Goal to extend or convert
Pay range for Level 1: *** ***/hour
Manager is open to hiring someone at a Level 2, but prefer Level 1. Level 2 pay range is *** ***/hour. Please note submitting someone at the Level 2 rate will not guarantee an offer at that range. Manager will determine after interview what level and pay rate is appropriate.
Summary Of Duties And ResponsibilitiesIT Help Desk support (On rotating basis with some after-hours coverage)
- Answer help desk phone calls
- Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide support through online chat system
- Provide walk up support
- PC/Laptop Hardware and Software
- Network Peripherals, Printers, Copiers
- Telephone System
- Enterprise/Business Applications
Hardware procurement, inventory, disposal support
Travel to other *** sites to provide support
Travel to conferences when IT support is requested
QualificationsTo perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to do the essential functions.
Windows 7 & 10 experience
Microsoft Office 2013 experience or above
Knowledge of Laptop/Printer Hardware
Networking and Wireless skills a plus
PC/Laptop build experience
Active Directory and Windows server product experience desired
Desktop support tools knowledge
- Anti-Virus, Malware, Spam experience desired
Ability to be an active participant and contributor on a professional IS Support Team
Good communication skills, telephone support skills, and interpersonal skills with a customer service focus
Ability to plan/organize time and workload
Ability to follow standard process/procedures
IT service management system experience desired (ServiceNow experience a plus)
Ability to work assignments that are routine in nature and recognize deviation from accepted practice
Entry level position, all relevant experience considered, some PC support experience required but this can be in an educational or informal setting
Education
BA/BS MIS or CIS (or related technical discipline) desired
Experience2-3 years experience in IT Help Desk support
Specialized Knowledge
Good troubleshooting and technical skills
Good communications skills
Additional Details (Including Physical & Mental Requirements)Must be able to lift 50 lbs.
Job Summary
Contractor
$55k-69k (estimate)
06/09/2024
07/03/2024
BONITA SPRINGS, FL
50 - 100
2014
$10M - $50M
Related Companies
The job skills required for Helpdesk Support Technician include Troubleshooting, Help Desk, Customer Service, IT Support, Active Directory, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Support Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Support Technician. You can explore the career advancement for a Helpdesk Support Technician below and select your interested title to get hiring information.
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