7 it service desk Jobs in marietta, ga
Highland Rivers Behavioral Health is Hiring a Customer Service Representative (Front Desk) Near Marietta, GA
Highland Rivers provides treatment and recovery services to individuals impacted by mental illness; substance use disorders and intellectual developmental disabilities.
JOB SUMMARY : The Customer Service Representative (CSR) is the face of Highland Rivers Behavioral Health. The CSR greets and directs individuals as they enter the facility. The CSR is knowledgeable in all programs and services provided at the facility.
We are currently seeking a Front Office person for the Outpatient Clinic in Cobb County.
Are you ready to make a Difference?
Duties and Responsibilities include:
- Must be customer service oriented
- Demonstrates effective problem solving skills
- Promptly answers, screens and processes telephone inquiries with strict adherence to confidentiality and policies and procedures
- Schedule, reschedule and cancel appointments as needed
- Return all telephone messages in a timely manner
- Provides information on HRH programs
- Collects and enters the information of individuals served into the EHR system in a concise, thorough and accurate manner
- If applicable, ensures individuals are referred to the clinical team for triage.
- Responds to irate individuals in a calm and professional manner
- Maintain current and up to date data concerning provider schedules, accepted insurance plans, and any pertinent information
- Scan paper documents in a timely manner.
- Collects all monies due to HRH and posts to Cash Sheet accurately.
- Checks in/out all individuals served in a timely manner.
- Completes the financial process accurately and in a timely manner
- Upholds positive interpersonal relations among all team members..
- Use initiative and good, sound judgment.
- All other duties as assigned
- Must have a high school diploma or GED.
- Medical office and scheduling experience preferred.
- Electronic medical record experience preferred.
- Computer skills, organizational/teaching skills and ability to work with minimal supervision.
- Must be able to pass background investigations and drug screen.
- Bilingual abilities a plus
Job Summary
Full Time
$33k-42k (estimate)
06/13/2024
06/28/2024
The following is the career advancement route for Customer Service Representative (Front Desk) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (Front Desk), it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (Front Desk). You can explore the career advancement for a Customer Service Representative (Front Desk) below and select your interested title to get hiring information.
