Job Description
Work Schedule:
Part-time, per-diem, day/night. Rotating 12 hour day/night shifts. Hours may vary based on the operational needs of the department.
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Join the #1 hospital in Wisconsin!
We are seeking a Medical Communications Specialist to:

• Triage incoming calls for urgent and emergent patient transfers from the Access Center for interfacility flights. Log time and nature of each call.
• Triage incoming calls and direct radio requests for scene flights from the regional 911 center, county sheriff departments, or emergency response agencies including police and fire departments and EMS units.
• Collect available patient medical information from referring facilities for all patients being transported to University Hospital and American Family Children's Hospital. Relay this information to the Emergency Department, Admissions Office, and/or the receiving unit.
• Continuously monitor telephones, radios, emergency alert scanner, and the intrahospital encrypted radio in effort to be made aware of scene flights as early as possible.
• Establish appropriate radio and landline communications with requesting agencies to secure landing zone instructions. Relay initial patient medical report to the flight crew.

Education:
Minimum - High School Diploma or GED
Preferred - Associates Degree or higher
Work Experience:
Minimum - Two (2) years of experience in an emergency services role such as an Emergency Medical Dispatcher, Emergency Medical Technician, or comparable role
Preferred - Three (3) years of professional work experience in customer service, physician referral, or emergency medical dispatch
Licenses & Certifications:
Preferred - EMT - Paramedic
Our Commitment to Diversity, Equity, and Inclusion
UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.
UW Health Administrative Facilities UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll, and many others.
University Hospital in Madison is a Magnet®-designated facility that's ranked Wisconsin's #1 hospital and considered one of the nation's leading hospitals, teaching institutions and referral centers.
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UW Hospital and Clinics benefits