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Navico Group is Hiring a Warranty Coordinator Near Lowell, MI
Job Description
Salary from: $50k
Navico Group is a stand-alone division of Brunswick, the world’s largest recreational marine business. We are seeking a Warranty Technician to join our team.
This is an exciting opportunity where you will enter a position that merges Customer Service, Quality and Technical Support knowledge. The best candidate for this role should have the ability to perform administrative functions, demonstrate the ability to learn and understand technical specifications of product and diligently log, record and report data.
Key Responsibilities:
- Vet and process Warranty claims against warranty contracts in a timely manner
- Record detailed records of all claims processed into our CRM system
- Achieve and maintain technical certifications as required
- Participate in or lead improvement projects as assigned
Education and Experience Requirements:
- Minimum of two years of experience in a contact center or similar relevant experience
- Strong interpersonal skills, ability to communicate at all levels of the organization
- Quality and/or Lean Six Sigma exposure/experience preferred/ continuous improvement mindset required
- Process and goal orientated
- Demonstrated history of independent work
- Marine or RV industry experience highly weighted
- Experience with ERP database tools desired
- Experience with CRM database tools (preferably Salesforce) desired
Skill Requirements:
- Strong interpersonal and communication skills
- Self-motivated, ability to work independently as well as collaborate with a large team
- Highly proficient with Microsoft Office (Excel, Word, PowerPoint)
- Working knowledge of ERP database tools
- Working knowledge of CRM database tools (preferably Salesforce)
- Ability to work remotely and in an office environment
- Ability to learn and apply learnings of technical trainings for various product lines
About the Company:
Navico Group is the global leader in technology, systems and solutions for a variety of industries, from Marine & RV to Specialty Vehicles and beyond. Our broad portfolio consists of the industry's leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components including Ancor, Attwood, B&G, BEP, Blue Sea Systems, C-MAP, CZone, Garelick, Lenco, Lowrance, Marinco, MotorGuide, Mastervolt, ProMariner, RELiON, Simrad and Whale.
Our team is committed and driven, every day, to be the most trusted supply partner to the marine and mobile industries...and beyond.
Job Summary
Full Time
$46k-59k (estimate)
05/24/2024
06/21/2024
The job skills required for Warranty Coordinator include Customer Service, Microsoft Office, Communication Skills, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Warranty Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Warranty Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Warranty Coordinator positions, which can be used as a reference in future career path planning. As a Warranty Coordinator, it can be promoted into senior positions as a Regional Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Warranty Coordinator. You can explore the career advancement for a Warranty Coordinator below and select your interested title to get hiring information.
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