Position Title: Supply Chain Relation Specialist

Location: Louisville, KY

A well-known and established Equipment Manufacturer is looking for a highly skilled Customer Relations Specialist to join their team. Company offers:

• Medical, Dental, Vision coverage
• Paid Time Off
• 401k matching
• Hybrid work schedule

Responsibilities:

• Plan, direct, and coordinate the storage and distribution of products for Automotive OEM, PIA accounts.
• Resolve demand related problems both internally and externally.
• Ensures exact delivery and excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires.
• First point of customer contact for general inquiries such as inventory, scheduling, shipping, calendar schedules, shortages, promise dates, etc.
• Build and maintain a good business relationship with clients by providing prompt and accurate service to promote customer loyalty & satisfaction.
• Responds to and provides solutions for customer’s complaints through the creation of 8D, STR or customer specific corrective action reports
• Responsible for the data integrity of reports being submitted and data being entered within the Customer specific programs.
• Continuously train and develop the SEWS Team with the knowledge and understanding of all customers procedural requirements to achieve 100% on time delivery performance & customer satisfaction.
• Review, process and distribute customer orders, inventory reports by FIFO, QA requests, customer labels, SPCL's, DLC's, rework instructions & shipment schedules.
• Initiate and direct meetings to support the supply chain to plan for future customer orders and/or eliminate current shortages and past due orders as well as eliminate obsolescence.
• Program Management activities related to internal/external costs, production problems, delivery & performance ratings, MMOG activities and corrective action requests.

Qualifications:

• Bachelor's Degree required, Business/Supply Chain Management or similar study preferred.

• 3 – 5 year minimum experience in production and/or material planning and warehouse operations preferred.

• Strong data analysis, attention to detail, and time management skills required.

• Strong interpersonal and customer interface skills required.

• Excellent oral and written communication skills required.

• Strong mathematical skills required.

• MS Office Suite skills including Excel required.

• Must be able to perform in a stressful environment.

• Sequential manufacturing / scheduling / international business / import experience preferred

• Knowledge of the effective manufacture and distribution of finished goods, primarily on Automotive industry.